My husband and I stayed here in October 2006 while he was attending a conference. The hotel was very beautiful and romantic. Our room was nice and on the ground floor, we had a small patio we could use. Unfortunately, the weather was quiet warm, and the room did not have air conditioning, and being on the ground floor we did not feel comfortable leaving the windows open.
The staff seemed nice, but were not very helpful when I asked for things to do in the area. When I asked how to get into Aachen, I was told to just get on the bus. Which is fine if you are familiar with the area, and speak the language, but not when you don't have a clue.
The restaurant was nice, but the meal was just ok. I ordered the vegetarian meal which came with a mushroom "pie." I expected more than just a plate with mushrooms piled on top of green beans, when so much more could have been done with the meal. The salad and soup that come with the meal were excellent, which made the "pie" only more disappointing. The deserts were wonderful.
There did not appear to be an exercise room.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC