I booked this very quicky on the night before arrival through Hotels.com as my family had decided we needed a location near Charles De Gaulle Airport instead of driving for four hours for our early flight the next morning.

We had a long day of travel on the day of arrival (over 1000Km!) as we had gone sightseeing to Mont St Michel and the Normandy beaches on our way up from the Loire Valley where we had stayed for the week. On arrival at 11pm we were surprised to see the property so busy that late - with one night porter trying to check in a group of 48 (Who had obviously had a long flight ) who had a non-French speaking guide! After about 20 very confused minutes another party of three checked in before us and then it was our turn.

While the Hotel had confirmation of our three rooms - they physically were overbooked. The night porter was very apologetic and tried phoning a duty manager (who was off-site) to see if there was anything he could do - but the Duty Manager let the phone ring out three times and never called back (I asked the night porter on our departure early the following morning). This level of customer service is disgraceful. We got no sleep that night as the walls being paper thin was bad enough but the fact you could hear movement on the other floors ensured you could not sleep. The two rooms we had also had a awful smell of sewerage coming from the bathrooms - so unbearable we could not stay in long enough to have a shower.

The bad experiences have only been compounded by the difficulty I have had since my return trying to get a refund for my unavailable room - and some sort of compensation for the restless night's stay. After over a week of phone calls I finally got confirmation of a refund for the room but no joy for the lack of sleep or quality of stay.

Avoid this property AT ALL COSTS - and Hotels.com - who I will never be booking with again due to their complete lack of satisfactory customer service. They say "you pay for what you get" but this should not be described as a Hotel under any classification system.