AC Aravaca is a fine hotel with a good breakfast, but the problems with Wifi Internet are serious. In a recent stay (October 2011) I found myself in the lobby struggling to connect to the internet. There was a Wifi signal, but I was not able to connect. A fellow traveller who had a different type of device (laptop) had the same problem. After mentioning this issue to the receptionist (who was having a busy evening with check-ins) I was told tersely that “I’m resetting the system, try in 15 minutes, alright?” The Wifi did not work in my room either, in fact the signal did not reach my room which was in the far side of the corridor when entering from the lobby. So, when AC Aravaca tells you that they have internet, the only Wifi you can connect to from your room turns out to be Telefonica’s per-per-use system (which is fine if you have a subscription with them, or one of those global Wifi roaming accounts from Boingo or other companies). Overall, the Wifi issues dented my stay at AC Aravaca. This simply does not go well with Marriott’s image, now that they own AC hotels. Of course, seeing these problems, Marriott may start charging for Wifi in the future (in exchange for a service that is more reliable) but that will be the day when I stop staying here.
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