In April I booked and paid a deposit for a group of 15 girls to visit Hotel Adelie in August. We were very excited about our trip. I emailed them several times over the next few months as they kindly suggested some restaurants for us to book.
Two weeks before the trip I emailed to confirm one or two final details and received the following response...
"With regards to your email, we are sorry to inform you that we have to cancel your booking for the 12th and the 13th of August 2011.
We made a mistake and we don’t have anymore room for you and we can’t give you these rooms."
It was a disaster, two weeks before our trip to Beaune during one of the busiest weekends of the year, we had no accomodation. The management at hotel adelie were positively unhelpful and rude in phone calls and emails. When we pushed for them to help resolve our situation they sent us links to other hotels which were either fully booked, not very nice or far too expensive!! Anywhere nice had been booked up months before.
They paid my deposit back but did not reimburse the bank charges I had incurred for the overseas transaction or offer any other form of compensation.
They seemed to have no comprehension of the fact that we had paid for 15 flights to Lyon and were left with nowhere to stay unless we paid a huge amount of money. In the end we were saved by the wonderful Chateau Shufu in the Alps. I could not recommend this Chalet more highly but the trip did end up much more expensive than we planned, not to mention the time spent trying to find somewhere else at such short notice in another country on a bank holiday.
I would positively discourage people from booking Hotel Adelie unless you want to be left in the lurch two weeks beforehand with no help finding alternative, suitable accomodation.
- Adelie Hotel Montagny Les Beaune
