We booked the apartment directly with Bonalba. We also booked a series of Golf lessons with the Golf club there (we are complete beginners and thought this would be a great introduction).

On arriving late at Alicante airport we were told to phone a contact number which we did, we were then told to phone the contact number once we had arrived at Bonalba Clubhouse so we did (the Taxi driver charged us an extra 5 euros for hanging around for security to turn up with the keys). BTW it was REALLY badly signposted.

We got our keys and tried to enter the apartment to no avail... the key fitted but would'nt turn - by this time it was after midnight and security had left us!!! So on the phone again - the response was - You have to wiggle it as its a bit awkward! We eventually got in(my other half managed to get the wiggle down to a fine art).

On entering the apartment it was clean and basic but fine (the sofa was a bit dirty and worn) - they had even left us some water and juices which we needed.

The apartment was in a residential block and felt soulless and there were a few essentials missing such as a sharp knife, wine glasses amongst other things. The view from the apartment was mainly of rooftops with the sea in the distance. There was no shared pool for the apartment and there was no information on the local area or the resort itself. The two little shops down the road were fine for basic shopping and there were 3/4 bars. The nicest bar/restaurant was called Olivers - good value and tasty food.

The Golf and spa were a pleasant 10 minute walk away (well, pleasant if you didnt have duck under all the vegetation and listen to all the barking dogs, oh and dodge the dog poo). We had free access to the spa as we booked in low season. The spa was'nt very welcoming, you had to wear a cap for the indoor pool (which you had to buy) and the gym was pretty small. The outside pool at the spa looked very nice and had a childrens playground right next door. this was pretty much closed off as it was low season.

The Golf clubhouse was attractive but the service was poor - we sat down for 20 minutes and no one took our drinks order.

Then the worst thing: We arrived for our first lesson at the Golf shop and were told the pro we should be seeing had gone on holiday! Luckily we had the email confirming the booking and Pilar (the lady on the reception) had the decency to look sheepish and promised to try and arrange other lessons.... all was not lost.... We arrived for the rearranged lesson the next day only to be given blank stares by a new person. Needless to say we gave up at this point.

We had booked this apartment for the sole reason we wanted a week of learning to play golf which we did not receive. There is pretty much nothing else to do in this resort so we popped our keys in the post box and left 4 days early!!!

At no point did we meet anyone who vaguely looked like they were in charge of the resort or the rental properties. The lack of information was abysmal.

If you do decide this is the place for you, you definitely need a car so you can go somewhere other than Bonalba.

The Golf and Spa resort is excellent at this place. However, the apartments are a short drive away from the main reception area. It is not sign posted very well, and the complex is called Bonalba Golf and Spa Resort, not Eurogroup (which is what we spent a good hour looking for!!).
We had a shared outdoor swimming pool between approx. 20 apartments.
Be warned - take your own towels and bed linen, or you have to pay to hire them (5-6 euros each).
Residents live in the area as well, so had to be fairly quiet, especially after the drinking at night!

The main thing you should know about this resort is that it is not a hotel, you are renting an apartment in a block, where most of the other apartments appear to be lived in full time. Don't let this put you off though. If you are looking for somewhere to stay and not bothered about staying at a hotel then this will suit you.

Other things you should know are, you will probably need a car & the spa and golf resort are a few minutes down the road and you will receive a pass to use the spa for one day only. So the picture of the waterfall pool that you see on expedia can be used for one day only unless you pay to enter again (13 Euros).

There are 2 swimming pools at the apartments, which are nice enough and can be used at any time of day, although there are no loungers.

The apartment was of a good quality, though there is no cleaning service and you have to clean (or pay) your apartment before you leave. Bed linen and towels are at a cost also (12 euros per person per visit).

There are lifts in the apartments. We didn't suffer from any noisy neighbours and most seemed to be spanish and all gave a friendly 'hola'.

The reception office is not open between 12.00 and 4.00 and shuts at 7.00.