We love the NH chain and booked having seen the pictures on the web. We had assumed the hotel was in the country, being 5 km outside the town, but in fact it was directly on a very busy road in an industrial wasteland. It is very difficult to find and we got lost repeatedly. It is badly signed from the town centre. You have to follow the signs for Vitoria Gasteis and leave at the last second for Berriozar before the road becomes a motorway. One tip - if you do get on the motorway, you can cross it at the first service station and go back. You don't need to go on to an actual exit to go back.

The building itself is nice and the rooms are good. Facilities and staff are good too. Breakfast is good but expensive. However, there is nowhere to eat outside the hotel unless you brave the drive back into town. We were there on a Sunday when the restaurant was closed. You have to go into town round a series of roundabouts through a deserted highrise development, and after dark the roundabouts are the base of a number of very young black women whose profession, if named, would cause this post to be rejected. Parking in town is very difficult - we settled for a multistorey. La Chistera in the main drag was excellent.

The hotel seems to host a never ending series of wedding receptions at weekends, and the guests shout and slam their car doors all night - until at least 5 am. To cater for the wedding guests, almost every inch of the grounds has been converted into a car park.

This would be fine for one night. I would not recommend it for longer. It's a shame as it is a lovely building and it has some good points.