We stayed at the Cortijo Soto Real for the first time. It was highly recommended by AE Centurion as a five luxury property. It was isolated in the midde of no where and it is hard to see anyone and its is dark in the hallway.
We were given a suite, but it was not 5 stars treatment.
In the Soto Real, we needed to kill all the insects, ants and mosquitos in the room and bathroom. I decided not to take a bath as the tub had dead insects. I thought the room had not been used for some time, but the hotel said the room was recently used by other guests just a day before. It sure did not seem like it was used. Other hotels will prepare the room with the proper materials such a an electric VAPE for insects.
We made sure all the windows were closed, but then the bathroom did not have an exhaust fan for the steam from a shower. It was slippery, there was no carpet or rug, and there weren't hooks or enough towel bars to hang towels and bathrobes. It was not a easy experience in the bathroom.
The staff were also lightweight in cleaning the room. The items in the bathroom were not replaced, soap, loofah scrub, tissues, etc. A second guest bathroom was not attended to at all, nor were the ashtrays and candles attended. They did not refresh the room with drinking water. There were also huge cracks on the wall.
When sleeping at night, the temperature dropped and we could not find a blanket in the closet or anywhere in the room.
The Soto Real is supposed to be a lux property recommended by Centurion, and is member of the SLH group. Soto Real were less than the luxury standard in others and this is unacceptable to stay there. It does not meet the 5 star or luxury standards.
The property is an estate and looks grand, but is cutting short standards.
The breakfast was not very fresh except the juice which we had to continuely ask for.
We believe its not of value and we do not recommend the place, its is waste of money and time to get there.
- Cortijo Soto Real Hotel
