“The reality of the hotel did not live up the advertising photos and the general service was non-existent.”
My husband and I were looking forward to a restful couple of days in the hills behind Denia and I was very taken with the advertising photos. The reality was very different. When we arrived, the man at Reception could not have been more unfriendly. He shoved the room key at us and when we looked uncertain about where to go, he waved us in the general direction of the room and turned away. There was no assistance offered to transport our cases over to the separate building which houses the "junior suites".
The room was VERY disappointing. It was nothing like the photo - very dark and uninviting. The dingy bathroom was very small - it had a bath with a shower over it but no shower curtain so the water covered the floor and the toilet, which was beside the bath. No extras were provided, for example tea/coffee making facilities. There were two saving graces - a comfy bed and the spectacular view.
We ate both breakfast and dinner at the hotel. The dinner was pretty good and the waitress was charming - providing the only service we received during our stay. The choice at breakfast was extensive but really summed up the hotel - there was no service AT ALL. We had to serve ourselves with absolutely everything, even tea and coffee.
We were hoping to be spoilt for a couple of days but I am sorry to say that it did not turn out that way. Maybe I am out of touch but for 135 euros a night, I expected better.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC