Our booking was made with a special offer on their Website: for certain week-days and from a certain room-category on, parking would be free and breakfast included. We had booked for the correct week-days and room-category, but upon our arrival we were told that - contrary to the information on their website - breakfast was only included for a higher room-category.
Still, as the hotel was empty we were put into a higher room category - without breakfast. Tired from a long journey, we wanted to take a bath: water comes out hot, for 3 minutes, I am sitting down in the tub, then it comes freezing cold. The reception says by phone: don't worry, wait 15 minutes, try again. I wait, shivering in the half-cold water, 15 minutes. Still cold. Another 15 minutes: still cold. Reception says: "that's normal. Give it some time." I get out of the now cold tub water, we go for dinner. After dinner, another attempt to take THAT bath. Cold water. Then the reception guy admits the structural problem and moves us to another room. Lower category, the one we had booked, but still without breakfast. Here the tub water comes more or less warm after 10 minutes, but most of the buttons for steering the jacuzzi functions simply fall apart and don't work. Remember: 5- star hotel !!
Next morning, at the reception another guy: "yes, these things happen, sorry". No breakfast.
How many "5-stars hotels" do you know were you are treated like this, were booking rules are changed aleatory, without an immediate problem solution or compensations for the hassle you have to go through?
The place is definitively tasteful and beautiful, but they seem to live from local policy-makers' seminars or business people and certain don't seem to need and care for travellers. Accordingly you are treated.