Went here on a recommendation, from friends who had visited some years before. Since then, the hotel has either changed hands, lost interest or whatever. Arrived, all very friendly, would we like to choose what we wanted to eat that evening (strange). Decided to sit by the pool (deserted), had a beer each (4.2 - 6 euros, depending on brand, small bottle). Visited by the manageress (?), one dish unavailable that evening. Further visit 30 mins later, substitute dish unavailable - starting to feel uneasy, and the pool was filthy.
Turned up for a pre dinner drink - help yourself, no gin, no sherry, no ice. All appeared eventually - 8 euros for one gin! Meal, at 29 euros each, was a disgrace. Mushrooms with ham tasted as if it was from a tin, freshly grilled minature vegetables were very bland, and certainly not minature (this was a substitute anyway). Paella was so awful we sent it back (rice not cooked, 'normal' ingredients not there). Sweets moderate, probably out of the freezer, cream from an aerosol. Wine OK, but overpriced - given a sample to taste in my water glass!
Room was spacious, clean but dated. No tea/coffee facilities, no fridge, no water, no satellite tv (remote didn't work either), aircon thermostat didn't work - so either too hot or too cold. Internet access available, if you paid through the nose (previous two/three star hotels free).Where did those four stars come from?
So all in all, a hotel from hell. Only one other guest, which should have said it all. We were booked for two nights, but only stayed the one, and had a very enjoyable night in Seville instead. A huge disappointment - lovely place, lovely setting, but stuck in a time warp, with Fawlty Towers tendencies. Until it changes hands, don't go there!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 February 2010
Dear Mr/Mrs.,
Firstly, I should like to express my heartfelt gratitude in the name of all the staff at Hotel Cortijo Águila Real and in my own name for your election of our Hotel during your stay in our city.
We are extremely sorry that your perception of our service was not good enough / did not fulfil your expectations, and we pray you to forgive us for any inconvenience we caused you; that kind of incidents do not occur / take place frequently in our Hotel. Anyway, we would like to inform you that we informed our staff manageress about that incident in order to avoid any similar situation in the future.
We really appreciate your suggestion since our main aim is the maximum quality / our continuous improvement.
We hope we can welcome you in a future stay in order to offer you our apologies and to verify that we work for our better quality and for the maximum satisfaction of our guests.
Director
Hotel Cortijo Aguila Real****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC