I travel extensively throughout Europe, staying in hotels for probably 40% of the year. I've stayed in all kinds of properties, from rustic farmhouses to 5 star hotels at €800 a night. I'm not in any way pretentious about where I stay, the important thing for me is the friendliness of the staff and the atmosphere it creates.
My One Hotel Campus is a business style hotel on the outskirts of Parma, it's certainly not a hotel that would appeal to tourists (sharing your breakfast with a load of suited businessmen), however the rooms are big and comfortable and also clean.
The big problem I had was the way that I was treated on checking out by the rude, abnoxious, patronising lady on Reception (I believe her name was Martina) who spoke to me like I was more of an inconvenience to the hotel rather than a paying customer, she went out of her way to be unhelpful, had a very bad tone to her voice and snatched both money and invoice out of my hand without a word of thanks. All of this completely unprovoked as I had barely said a word to her other than "good morning, I'd like to check out please". Because of this treatment I would certainly not go back there and would not recommend it to anybody else.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 June 2010
Dear Sir,
I am the Hotel Manager and I do agree with you that the warm and familiar atmosphere created by the hotel staff is the main condition for offering a good service and without it the service offered is very low.
Nowdays a bed, a bathroom and some other facilities can be found in every hotel. Today what makes the difference is the hotel staff. A warming, caring, efficient, hotel staff able to smile at guests at anytime and to make them feel at home.
Believe me, I am very disappointed about your review and i do apologise for myself and the hotel staff.
If you had read other guests's reviews most of them agree about the kindness and efficiency of our staff.
We have focused on the kindness, efficiency and manners of the staff and for this reason your review upset me even more.
I do believe that all this may be a misunderstanding neverthless I apologise for Martina at the reception who caused you this matter and I would be glad if you come to stay with us again in order to let us change your mind about our hotel and our services.
Kind regards,
SIMONE FRATI
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC