I have traveled south a few times, mostly all inclusive, and am able to go with the flow with the best of them. Even adaptable as I am I must unfortunately report that this was the worst food experience I've had simply because everything tasted of nothing. No salt, no spices, nothing to pep things up. Meat very tough, both beef and pork. The goat and chicken were okay.Stay away from the chicken burger, please. Yes, the vegetables were fresh and plentiful. Fruits were rare however. There were NO bananas for two weeks. Proper butter was rare. I made friends with quite a few people and the last week of two we were all down to french fries, hamburgers and spaghetti. I can eat this at home, thank you. There was only one à la carte restaurant, NOT two. The 'Premium' restaurant is a glorified cafeteria. There was no such thing as a carving station for a roast anywhere to be found. The closest to made to order was the pasta bar.
Bar drinks were fine. The coffee was great. I was told the beer was good and also nice and cold. No club soda for the last three days puts a dent in a lot of peoples' choices. Including mine.
Not a great experience when you consider all inclusive means including stuff you want and have also paid for.
Staff were for the most part very friendly and always helpful. They were great to me. There are sourpusses everywhere, can't let that get you down. I speak Spanish so this was a big plus for me as I noticed the majority of the staff's knowledge of either English or French was lacking to a considerable extent.
Stay only in the 'Premium' section is my advice. I didn't listen to the reviews and booked the regular section and had to change the same night we arrived. The air conditioning in the old section was like being in an antiquated wind tunnel. AND you can't turn it off. Upgrading to Premium on the spot is very expensive ($500. for two weeks for two people) and time consuming exactly when you don't want to spend the time doing it. Do it ahead of time. Trust me on this one point, if nothing else.
Take note however that there are communicating doors between most of the rooms in the Premium section so sound-proofing leaves to be desired. Patience and social skills could be required.
The beach is lovely. Fine sand. Clean. Long. You could look at the view the rest of your life and you wouldn't get tired. (The same can also be said for the views of the mountains if you get Premium looking out on the pool.) Water is rough and red flags are always out. Undertow is quite strong. Beach sellers do not harass and are pleasant. Forget the hotel massage people and go for Julia (an independent) at the end of the beach near the guards. Went twice. Definitely worth it. Not expensive either.
Please, please listen to the guards and don't go where they tell you to avoid. There were two hold-up's while we were there. One of two tourists and another one of a restaurant owner on the beach! Banditos everywhere, no joke. And I'm no chicken.
By cleanliness lacking I am referring to the hotel furnishings and not the rooms. All of the upholstery needs cleaning and/or replacing. When you sit down and then have to get up or at least not have your back touch the cushions so as not to feel the grime through your shirt you've got a big problem. One of my friends got a rash just from sitting down on one of the chairs in the reception.
The mix of people was good. Lots of kids the first week though. Beware that the Mission Statement of the hotel, in Spanish only please note, is to increase their penetration into the Venezuelan population by 12% in 2012. Read into that what you will.
Excursions are plentiful and worth it I was told. I did them all five years ago and found this was one of the best places down south, bang for buck.
This hotel is getting long in the tooth and it shows. I hope they redo the place and get it together soon otherwise I predict an exodus of foreign tourists. It could have potential but they will need to put a lot of elbow grease into it for it to improve.
If you're easygoing this could be the place for you IF food is not important. I can still see the smiles on the peoples' faces. And what a lovely beach!
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- Dunes Beach Resort
