Booked this hotel with some intrepidation as i didnt know too much about it . what a pleasant surprise. We were greeted by a very warm couple who couldn't do enough to ensure our stay was top class. The rooms were very clean and although slightly dated couldnt really be faulted for such a great price. Apparently the hotel has new management but it is run so well you would imagine they had run the place for years, The food served downstairs was excellent and the menu gave a varied choice of which every item sounded delicious. We travel from devon to Chippenham regularly and will never stay anywhere else now. I really cant recommend this place highly enough.

The room was shabby and the bathroom in particular was not fully functional; the shower attachment didn't work and the toilet seat was broken (although this was fixed when it was pointed out). The room was in dire need of decoration. Breakfast was below average. It was overpriced for what you got. The signs say award-winning chef but this is of historical value only as the chef has changed several times since this award was given.

Stayed at the Bell House because of its close proximity to a party that we were attending that weekend.

Greeted by an unfriendly dog at reception who at least attracted the attention of a member of staff to check us in. Room was a good size with a nice four poster bed with clean bed linen. However, the whole room was very dated and in need of a thorough clean. I hesitated to use the bath/shower as it was so filthy.

The whole place needs a total refurbishment but certainly needs a deep clean.

Breakfast was good and the service was friendly.

Stayed for one night at this charming old inn. A warm welcome greated us and a large room with 4 poster, although very outdated decoration every where was clean and everything you could need was provided. Fantastic pub style menu and staff could not be more helpful. Great breakfast with local sausages and bacon. Would highly recommend this hotel for one night and we would certainly go back again if only to sample more of the menu.