Just returned from a great week at this hotel. Located in Erts just on the outskirts or Arinsal with the free ski bus stopping at the roundabout outside we have never found such a genuine value for money hotel. Graham and Maria looked after us so well we have just got to return next year. Now we have been this spoilt nothing else will compare. Food is excellent, hospitality is excellent, value for money is excellent, this whole hotel is just excellent! Ive spent 27 years travelling the world in my job and staying in top class hotels with top class chefs and restaurants trying to impress me and this hotel has not even had to try, so far it is the top of my list. Good for families and couples (we are a couple with a 9 year old in tow) they have done everything to make our stay perfect.
The food has been fantastic every night and every days food has been better, even though we thought it couldnt be any better. Rooms are very clean and well laid out, English TV, the bar caters for every nationality and the rooms are warm and comfy- most nights we have been too hot and had to throw off the bed covers.
If you want a lift up to the town the manager or one of the English staff are more than happy to run you up.
Theres a good English cooked breakfast every morning as well as continental so you can eat as much as you want too. All meals are buffet style.
If you are looking for great value for money and fantastic hospitality then look no further than Graham and Marias warm welcome at this hotel.

Clean, spacious room and loads of storage space.
Excellent buffet breakfast & evening meal.

Internet is only in the ground floor & sometimes very poor.
Apart from that could not fault the hotel.

British family run hotel ? It is totally a Chinese hotel.
Service? Not quite satisfied. not comfortable while met the Chinese lady (owner) poor...
15 mins away from town? Not possible. Poor location. You need to walk up a long steep slope (a part without a walkway)
Food? Not quite nice as advts. especially Mon & Tue - Rubbish. Also Overnight food would serve on the next day(s).
Room? - Extremely freezing. Even you mentioned it to the owner, not helpful, nothing had changed.
- very poor internet connection. Complaint and they said they would set up again. don't know whether if they did or not finally. My room still cannot get a better signal.
- neither fridges nor kettles provided. Can't make any hot coffee or tea to warm up. Have never seen any British hotels or b&b don't provid this basic stuff.

8 of us have just returned from Palarine for New Year and could not recommend it highly. The staff are so helpful and the service is amazing. Our room was cleaned and serviced daily. The rooms have sat tv (inc BBC & ITV) and wifi. The bus stops just outside and runs regularly. The evening meals are great; buffet all you want, three courses. Themed evening meals (Italian, Indian, Chinese, Roast..etc). The only problem we had with the meals was that we ate too much!

The staff are very helpful offering advice on places to drink, ski and buses into the village.

As we stayed over New Years Eve the NYE Gala Dinner was included with our stay (non residents were paying 80 Euros). This included a free bar, which kept our group asking what's the catch? As you could drink however much of whatever you wanted (all top brand spirits). To add to how great the staff are, they drove us up to the village for midnight and we went back down after midnight.

Overall a great stay and great service.