After reading the very nice reviews of Axos my wife and I booked a two weeks stay at Axos. We stayed in a one bed-room apartment with our daughter. The room itself is very nice, with basis furniture and a kitchen with the most important appliances. The bed was though very hard, and the plastic mattresses not so comfy. For me it was OK, but my wife was very annoyed by it and it disturbed her sleep a lot.
The pool area is nice, and we never experienced that it was too crowded. Sadly the quality in the snack bar is quite low, we ordered pizzas one day and got delivered frozen pizzas from the oven. This corresponded well with the breakfast buffet, which was as well very bad. Nothing in the buffet seemed fresh, and the quality of the products was low for everything. There were only Greek yoghurt, the only fruit was water melon and the salads and warm dishes seemed very greasy for breakfast. We started bringing our own jam, yoghurt and so on to the breakfast – and noticed others doing this too. Then why pay for breakfast?
The worst part of the stay was though that the hotel is very noisy in the nights. In the day the hotel seems to appeal to families, but in the night the bar at the hotel opens. The bar is open air, and is open to the pool scene where most apartments face. From around 20:00 and until late in the night music blasts from the bar, ruining having a relaxed night on the balcony with a book. The “sound proof” windows might be good, but then the walls is indeed not sound proof because even in the room the music is heard quite high. It took a few nights to get use to (before I could get a full night’s sleep) – for me that is no way OK, the most important part of a hotel is to have a good quiet nights rest.
So all in all a nice pool scene and nice rooms, but the food is very bad and the hotel is way too noisy due to the immense music from the hotels own bar.
Next time I am going to Crete, if will stay somewhere else.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 October 2011
Dear Mr ‘’af01’’,
My name is Manos Dafermos and I am one of the family members that own and work in Axos. I do thank you for taking 5 minutes of your time to write this review and also to thank you for your good rating that you gave us for the ‘’Rooms’’ (4/5), ‘’cleanliness’’ (4/5) and for the ‘’service’’ (4/5). As far as the location and your 3/5 points that you gave, that’s something that there is nothing we cannot do but this is something that holidaymakers should look into before going for holidays. I mean that if you want to be in the city then you choose a city hotel, if you want to be in the country then you book a traditional house in a village and if you want to be in a holidaymakers village close to the city that you can fine anything you need, then you come to ‘’Platanes Resort’’ & ‘’Axos Hotel’’.
Since you have written so many reviews in the past I took you review for Axos very seriously and very carefully.
Considering the bed mattresses, this is the most difficult thing for a hotel to choose. When we made the renovation in 2009 we literally lay on more than 30 mattresses before we choose the one we have now and to be honest since this is the first indication this year for our mattresses being uncomfortable, I think we made a good choice. What makes the noise is the thin material that we have on top of the mattresses to protect them from dirt or liquids. If you would ask us we would have removed this material from your bed.
As far as the quality of the food that you experienced in the snack bar, I will disagree with you. I don’t think that we mentioned anywhere in our menu that we have fresh pizza. You only get fresh pizza in a restaurant and not in a ‘’snack bar’’. When you go to ‘’Mac Donald’s’’ do you expect to have a fresh burger? Also what surprised me is your indication about the breakfast. You say that: ‘’ There were only Greek yoghurt.......’’ but yet again you say that you brought your own yogurt?????
Last but not least, you mention that ‘’ the most important part of a hotel is to have a good quiet nights rest.’’ which I agree with you 100%. The music that comes from the bar, people seem to enjoyed it more when they are in their balcony, rather than been disturbed if they wanted to read a book. Yes we do have a bar that it’s lively but always after 24:00 the music comes down. You know for some people the bar itself is unforgettable memories. For example, this year a couple got engaged in the balcony under the music from the bar, or another couple came back this year to plan their marriage for next year and when we asked them why you want to get married here in Crete, their answer was ‘’because we had a great time with you last year here in the Axos bar’’.
The only thing that I would like to ask from guests in the future is that when they experience a bad situation in our hotel, we are there to help them make their stay here more pleasant and not to judge them. For us it would be the easiest thing to change you rooms, if you had indicated the problem with the bar noise.
Thanks again in behalf of the Axos family
Manos Dafermos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
