I had been very ill with pneumonia and was really beginning to recover mid December 2011, so my wonderful partner wanted to take me out for a meal to a pub near where we had just recently moved. Imagine my horror when the good I had ordered, Beer Battered Cod with Chips was served. The Chips were awful. They looked like they had been cooked in oil that had been used over and over, they were not golden but blackish grey in colour, they tasted even worse, greasy. This is usually caused by oil that has not been sufficiently heated prior to cooking, but I felt these chips had been in the oil prior to my ordering them. I had the bubble & squeak cake topped with a slice of bacon and egg prior to my main meal. But there was no sign of bacon, only pieces of it amongst the copious mustard sauce the whole thing had been drowned in.
But the worst experience of all was by the owner herself. She actually wanted a full on argument with me. I was very polite with her from the start, I was not rude nor arrogant at all. I asked that they replace my meal, but I am told that is how they cook their chips and if I did not like it then I had to order something else. I knew that whatever I wanted from their menu that night would include chips and I tried to explain this to her. She told me I had an attitude problem and she had met people like me before, she told me she had never received any complaints about her food before. Eventually, brow beaten, and as I could not believe behaviour she was exhibiting toward me, as she was quite threatening, I said to forget it, and I was not going to eat anything else. She refused to leave out table, I looked at my partner saying "what is happening here?" He shook his head in disbelief. In the end I had to ask her to leave our table 4 times!, as she was refusing and kept on telling me i had a problem.
We left and unfortunately we paid too, as we were eager not to get involved in a showdown due to my ill health. It was horrible, and while we were paying £32 for food we didn't or couldn't eat, the bar staff, a tall dark haired young man, was laughing his head off!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 February 2012
I am all for freedom of speech!!
In this instance the only response this review needs is to say A very big congratulations to the lady that wrote it, she must be very proud to have been nominated for both the "MAN BOOKER PRIZE" and also "THE STORY PRIZE" and I,m very sure that if she continues with her reviews next year she must surely be a winner of one of the above prizes! (for those of you not familiar with these awards feel free to google them)
I'll finish by saying once again, feel free to judge us on our reviews both good and bad! but the best way to see how GOOD we are or bad! is to visit us for yourselves! what have you got to lose?
hope to see you soon if your passing our way. regards The Landlady.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC