We arrived at 8pm and were "upgraded". It was a hot day and there was no AC in the room. What made it worse was the windows faced toward the traffic right by the hotel making it noisy. We asked for a different room but was told by the receptionist that she is the only person at the hotel in the evening and since we already checked into our room she has no way of making sure we didn't mess it up without her leaving the front desk. We asked her to call the hotel manager. She tried but came back and said that he was traveling and unreachable. We were then told that only the rooms on the 4th floor had AC and there was absolutely no rooms left (even the next night). After some negotiation we were put back into a smaller room facing the side street. 
The next morning, we spoke to the front desk manager who feels that 4* hotels don't have to have AC. We mentioned that Marriott in Zurich was also a 4* and had AC. He said the Marriott is a 5* (which the Marriott web site disagreed with). I start to wonder how he would rate the 4 seasons.  He was unapologetic and out right arrogant.. Regardless, when I mentioned that I work for one of the two large corporations in town, and that I was going to let people know about my experience the attitude changed to that of obedience. We were upgrade to a room on the 4th floor with a lake view (and AC) and given a significant discount accompanied by apologies. The only question he had for me was: why didn't you tell us when you checked in?

Well, whatever happened to treating everyone with equal respect regardless of age, gender, race, wealth and place of employment?

Finding reasonabley priced accommodations anywhere in Switzerland is laughable, but thanks to a group discount (wedding), it wasn't mindblowingly expensive. I also think their regular rates are not as bad as other hotels--I heard it on good authority that the Meierhof is the nicest place to stay in Horgen. We stayed for a week and the staff could not have been nicer or more helpful. When I asked for the closest place to find nailpolish, the desk clerk actually walked with me outside of the hotel to point me towards the store (Migros, land of opportunity). Also, everyone seems to speak English (which is not totally true of everyone in Horgen), which is helpful if you're not conversant in Swiss German. Breakfast is included in the price and seems worth it--I didn't see much better anywhere else and the konditorei nearby faked me out with their beautiful but tasteless croissants. So, enjoy the many dried meats, yogurts, granola, scrambled eggs, and fantastic view from the lounge.

Beds were very comfortable and bathrooms were more than adequate. The coffee in the lobby is amazing, as are the coffee selections with breakfast, so be sure to take advantage. Overall noise between walls was minimal and normally I'm a light sleeper.

Although the website mentions A/C, note that not all rooms come with it, as days requiring A/C are pretty few. We were able to switch our room, which in humid, 85 degree weather, made a huge difference. Keeping your windows open means noise from the train station, which is indeed located 30 seconds from the hotel. That convenience also means trains and taxis coming through. Zurich is 18-20 minutes by train--with the current exchange rate, that came to about $1 per minute. Be sure to take the train to Horgen au lac, otherwise, you'll be in another part of town.

I used the gym several times and also loved the fact that you could do laundry for free (though only one washer and dryer made timing important).

Decent food is hard to come by in Horgen, as the adjacent restaurant is mediocre and prices for dining at L'O are insane, as you're paying for the beautiful view. We found a pretty decent Thai restaurant and sampled the kebab place across the way; otherwise, nothing really notable nearby. If we had access to cooking facilities, we'd definitely take advantage of Migros, which is like Whole Foods combined with Target.

From the moment I arrived by car I was made to feel very welcome. It was late when I arrived, my sat nav was playing up and I was stressed. So when I was given underground parking and a member of staff not even working helped me book in and take all my lugage to my room I thought this may turn out to be a good trip after all. After 2 days in the hotel being well looked after I decided I would spend the whole 4 week business trip at the hotel. The hotel is a good base to explore all around the lake and down to zug with great train links and ferry,s across the lake and round it. The hotel is newly refurbished so is clean and tidy, the rooms vary but on the whole are good. There is free coffee on tap, free Internet, chilled sparkling and still water on each floor, a good restaurant on the 5 th floor with excellent views across the lake which is great at breakfast in the morning. As with all hotels it is the staff that make it good, bad or excellent and staff made it excellent, nothing is ever to much trouble, they did quible over any request and always were willing to chat, if I was. Will deffinatly return socially this time.

I thought the hotel was more than ok for my week long business trip. It was a nice location with a great view and being near the bus and train station was helpful. We also took a boat ride on the lake and that is also right in front of the hotel. The restaurant LO' was within walking distance and very good. We also walked up through town and found it very interesting and some good restaurants as well.

Really the only complaint I had was one of the selling points was the bar on the top floor which was closed for the entire summer. I was looking forward to sitting up there in the evening. But the same location is used for breakfast and it was a very nice view.

Front desk was very helpful with the bus, train and when we needed a taxi.