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Ryokan Sansuiso – reviews, photos

2-9-5 Higashi-Gotanda, Shinagawa, Tokyo Prefecture 141-0022, Japan
Hotel amenities
Ryokan Sansuiso
Ranked #1 of 1 Shinagawa B&B and Inns
4.0 of 5 stars 11 Reviews
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11 reviews from our community

    Trip type
Traveller rating
    1
    8
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    2
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Date Rating
Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
“poor contact possibilities - booking error”
2 of 5 stars Reviewed 5 September 2009

The worst point about this ryokan is the contact. The ryokan doens't have an email address, and the staff hardly speak any English, which can be a real problem when trying to communicate on the phone. To book a room there, you have to print out a reservation form, fill it out, and fax it to the ryokan, which I did. I got the fax back with a stamp from the ryokan, and a call a few hours later and I was told that my booking was complete. When I arrived in Tokyo, the staff told me that my reservation wasn't complete after all, because apparently I should've sent the fax back again, which, however, the guy on the phone had failed to tell me. As a result, they gave me a room for two nights, rather than the four I'd booked, so I had to search for a new hotel.
Also, the futon was dirty - there were hairs on the sheets, and definitely not mine as I hadn't slept in it when I noticed them, which makes you wonder if they wash them at all.

  • Stayed August 2009, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rome, Italy
Senior Contributor
41 reviews 41 reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
“Old fashioned ryokan”
2 of 5 stars Reviewed 19 August 2009
1
person found this review helpful

This is a family-run ryokan, in a old little building not far from Gotanda station.
Location is not bad since it's close to Yamanote line, and there're some restaurant and cafes nearby.

The problem is that the ryokan is quite old and uncomfortable: stairs are thight and it's difficult to bring up luggage (no elevator); we had a room with bathroom but it was really tiny (once the futons were open there's no place to put our feet!); our windows (both of the room and of bathroom) had a view on a brick wall!

Room and bath were quite clean, even if on the sheets I noticed some little red spots that mad me think of bugs inside the futon! I actually saw no bugs around but the overall impression made me feel uncomfortable.

The owner are kind but they don't speak a word in english and this made the communications very difficult.

In a word I would not recommend this hotel: for the same price you can find far better places in Tokyo!

  • Stayed April 2009, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sydney Australia
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Good location, clean, staff friendly and helpful”
4 of 5 stars Reviewed 21 June 2009

I stayed at this Ryokan with my husband and we found it to be in a great location, close to Gotanda railway station and near a big department store and supermarket .There are lots of cafes and restaurants around and the area is very safe. Gotanda is on a loop line around the city which you can take to visit a lot of the interesting places to see in Tokyo. The Royokan was very clean and tidy. We had a room with a separate bath and toilet. The room itself was bigger than I expected for Tokyo. It was traditional style with mats for sleeping and robes, slippers, green tea and crackers were provided daily. The older couple who run the place were very friendly and helpful and although we didn't speak Japanese we could understand each other up to a point. There is a little noise from the railway and also from construction next door but neither of these bothered us. We found this Ryokan a great base to use for our sightseeing around Tokyo. The room rate was very reasonable for a city like Tokyo.

  • Stayed June 2009, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Somerset, England
Senior Contributor
28 reviews 28 reviews
Reviews in 27 cities Reviews in 27 cities
27 helpful votes 27 helpful votes
“Good value, good location”
4 of 5 stars Reviewed 27 April 2009

Stayed for 3 nights in a single room, sharing toilets and shower/bath with other guests. There were 2 shower/bath rooms on the ground floor and I never had to wait to use them. Lock on my door didn't seem to be working too well when I arrived but as soon as I mentioned this one of the staff members was up fixing it and had no more problems. Really pleased with the location, only 5 minutes from Gotanda station which is on the JR Yamanote line so good for rail pass holders.

  • Stayed April 2009, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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world citizen
1 review
“Great”
4 of 5 stars Reviewed 27 November 2008

Me and my girlfriend enjoyed our stay here. It is very close to metro station also lots of resturants around. Room was big and comfortable.
Only problem was construction work near by that caused some noise during daytime- 9:00-18:00... mayby it will be finished when you get there... other wise nighttime is very quite.

  • Liked — great room
  • Stayed November 2008, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Ryokan Sansuiso

2-9-5 Higashi-Gotanda, Shinagawa, Tokyo Prefecture 141-0022, Japan
Price range (per night):* INR3,845 - 6,019

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