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Shinjuku New City Hotel – reviews, photos

2.5 of 5
4-31-1 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
Hotel amenities
Shinjuku New City Hotel
Shinjuku New City Hotel
Shinjuku New City Hotel
Shinjuku New City Hotel
Shinjuku New City Hotel
Shinjuku New City Hotel
Ranked #19 of 67 hotels in Shinjuku
4.0 of 5 stars 171 Reviews
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171 reviews from our community

    Trip type
Traveller rating
    27
    94
    41
    5
    4
Date Rating
Sapporo, Japan
Senior Contributor
29 reviews 29 reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
“Convenient location, friendly staff, good price for Tokyo hotel”
5 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

Great service (staff speaks excellent English and are always friendly), good location (just 15mins walk from Shinjuku stn, or a 5mins free shuttle bus ride), "big" room (definitely big for Japanese standards, compared with other business hotels), and great price (relatively cheap for a hotel in Tokyo).

The shuttlebus service is really handy - it runs every 20 mins in the morning and evening. We took a taxi to the station when we checked out and it was only 710yen. There is also a FamilyMart down the road so it's pretty convenient for late night drinks / snacks.

Will definitely stay there again the next time I visit Tokyo.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask alienshu about Shinjuku New City Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Good basic option”
3 of 5 stars Reviewed 6 January 2012

The room was very small & basic and a bit outdated, and the hotel was not super close to the station I used, but there were no problems, and the price fit the budget. The location is good in that you're in Shinjuku and not off somewhere in the east side of Tokyo, but not great in that it's not so close to Shinjuku station. For the price I paid (around 5000 yen) I was satisfied.

  • Stayed November 2011, travelled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask David M about Shinjuku New City Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uppsala
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
“Great stay”
5 of 5 stars Reviewed 15 December 2011

I must say a positiv suprise. Did not have great expectations on the hotel but it supried me. Clean, very good service nice batroom. Very nice controlpanel for tv sound system. Internet access just outside the door.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nni0060 about Shinjuku New City Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow
Contributor
20 reviews 20 reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
“Central, clean, reasonably priced hotel. Friendly staff. Recommended.”
4 of 5 stars Reviewed 28 November 2011

We stayed here for 4 nights at the end of our 3 week honeymoon travelling around Japan. We found it quite hard to find but once we got there it was easy to walk to the main area of Shinjuku & the station. The hotel was clean & the staff were very friendly, the internet access was the best we had found in 3 weeks as it worked properly & was quick. The rooms were small, like any other normal Japanese hotel we had stayed in, but very clean & had everything we needed, toiletries etc. The only thing I didn't like was the teabags they provided in the room, they tasted like corn. There was a fridge, table & chairs & kettle so were able to make something to eat in our room. Air conditioning etc. provided too.

The hotel was right next to a chinese restaurant, which we kept meaning to go in to as we were fed up with Japanese food. There was several supermarkets nearby we bought food from & the hotel provides a free bus service to Shinjuku train station, I think the first bus is as early as 7am. The hotel is about 5-10 minutes walk from the Metropolitan Government Building, which is fantastic as they allow you to go in & go right up to the top & get a great view of Tokyo (see separate review). There was a small park straight accross the road from the hotel, which we decided to go for a stroll in. This, unknown to us, was Chuo Park (Central Park) & although there was a nice wee pond with fishes & a waterfall or two with terrapins, it was filled to the brim with homeless people who have built a campsite village everywhere.

I'd recommend staying at this hotel because of it's good location, reasonable prices & excellent customer service. Basic, clean & comfortable.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MichelleG51 about Shinjuku New City Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stavanger
Contributor
17 reviews 17 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Very cheap and good location.”
4 of 5 stars Reviewed 17 November 2011

I'll be honest, it is not the most modern hotel or the cleanest, but it is cheap, the location is very central, and despite being in the middle of Tokyo you have the green lung of Shinjuku central park practically outside the doorstep!
Ok, surrounding this park area are a number of better know hotels. Hotels like the park Hyatt, Hilton and so on... but this hotel beats them hands down on price.
For the location: There is no immediate subway access, but just down the road (some 4-500m) there is a subway station. But for people like myself there is no problem in walking the 1km or so to Shinjuku railroad station. And with this entire area being Shinjuku you are practically in the center of town, the center of entertainment and the center of the scenes used in the movie "Bladerunner".
Ok, so to walk to the hotel can be long for some of you, but being normal it shoulden't be a problem. The hotel offers a shuttlebus service free of charge to the railstation, but it only has a regular service in the morning before 11AM and in the afternoon and evening roughly 3-7PM. It drops you off at the west exit of Shinjuku railstation.

Downsides...
This is far from the most modern hotel, and it shows.
The rooms are ok though. Carpet slightly worn, but beds are comfortable and if you stay on the park side of the hotel you actually have a decent view.
Watch out for the rooms on the backside though. The view is right into an apartment building and at night your curtains can be a little thin so all your actions are practically visible to the outsides.
The other downside is the cleanlyness. Found some dust here and there and the general state of the carpet just gave me a sense of being dirty.
The hallways, not neccesarily dirty, just have this old feeling to them. feels like they haven't been refurbished since the hotel was built. Brownish colour to the walls... but the carpet here was ok! :)

The service of the hotel is good. Not the best due to the language barrier, but still good. They were helpful with directions and getting taxis and honestly did their best to understand whatever english was spoken to them. A select few of the staff had very good english.

The lobby area offers a slecetion of phones and rental computers. By rental I mean you can buy 10 minutes of internet use for 100yen. They also offer printing services, but I did not try this.
Just by the lobby the also serve a decent breakfast, but I didn't try this either. I just heard from one of my travel companions that it was ok.

But all in all.
The price and the location in Shinjuku make up for the downsides.
It is a generally good travellers hotel and good for a short stay of a few days.

Room Tip: Rooms towards the park offers the best view.
See more room tips
  • Stayed December 2010, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Shinjuku New City Hotel

4-31-1 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
Price range (per night):* INR5,657 - 9,186

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