I have stayed at the Washington quite a few times when there have been offers in Jalan. I have always had a good sized room at a great rate. However, I have quite a few friends that have stayed there and said the rooms were tiny. I don't know if it's the way I booked or luck, but it's worked for me. I think I have had corner rooms twice, with plenty of space and last time I had a fantastic view both out to the Park Hyatt and across to Roppongi.

Staff have always been really friendly and helpfull. It's also nice to visit some of the Skyscraper restaurants/Izakaya's in nearby buildings, such as the Sumitomo building (I've often picked up offers in Hot Pepper magazine). It was also fun nipping up the Metropolitan building whilst my washing was going round. It's also very handy having the convenience store in the basement.

It is a little bit of a walk from Shinjuku station (south exit is best) as are all of the hotels here. I really like the area though, and it's not far to the electronics district and a perfectly acceptable walk to the centre of East Shinjuku for shopping, eating, theme bars and places like Golden Gai. From my experiences this hotel has been great but I would cretainly enquire about which room you get (or maybe ask for a corner room).

Tidy, clean, not expensive hotel in shopping center of Tokyo. Very easy to get to/ from the hotel from/ to airport. Very comfortable location. Lots of restorants. Family market is in the hotel. Surely will come back.

I stayed at at room 0721 of the main building from 26 Dec 2011 - 4 Jan 2012. I only came to know about the stuffy, hot and tiny window in the room after I paid in full. Indeed, the room was so stuffy when I arrived. The air-con controller does not work too! I immediately requested the staff to open the window and he did within 5mins of my request. I left the window opened thru-out the whole 10 days. I let my curtain down the whole time too because right opposite my room is an office building. I can literally look at them working right from my room. This is not the worst! just few metres right infront of my room, is a boiler/heater of a lower building. Somehow water is trapped inside the fan and generate alot of hot steam which added on more heat to my room. I couldnt change room since they are fully booked. Since i am out during daytime and the room gets chilly during night time, I didnt mind that much too.

I booked the room with no breakfast.
Long wait for the lift. Many school kids stayed at this hotel too which added much noises.

There isnt much space for your luggage as well. Basically I left the luagge on the space beside the bed which left no space for walking. The pillow felt werid too, I can feel round bean-alike objects inside the pillow. I slept on the bed with the cover on and used my own towel as blanket thru-out the 10 days.

The long underground passage way is another turn-off. It took me 20mins to get to the JR Shinjuku Station and another 20mins back to the hotel. Basically I dragged myself back to the hotel everyday after a long day out.

During my stay, I received a phone message that I have a parcel for me and when I tried to enquire about it with the english-speaking staff at the foreigner counter, the lady flatly said NO PARCEL without even checking. I had to explain for a goddamn 10mins before she reluctantly check their system and other colleagues. Finally a male staff ran over and handed me the parcel and apologised for keeping me waiting. No apologises was given by the female staff.

I wouldnt stay in this hotel during my next visit. Once is enough.

This is really not an awful hotel. It is a good, fairly cheap option for someone looking for a hotel close to everything and can live with a few inconveniences. We stayed in a twin room for four nights.

- Yes, it smells like smoke everywhere. We chose a smoking room because the entire hotel smells like smoke and we didn't feel like it was worth the premium to get a non-smoking room that was going to smell like smoke anyway. That said, while the interior of the hotel smells very strongly of smoke, our room only had a faint smell of smoke. Not at all unbearable and after awhile in Japan, you get used to it.

- The rooms tend to be warm. I didn't find them unbearably hot, but if you have a lot of bodies moving around, just took a warm shower, are running the hair dryer, etc. the room will heat up. You can ask the front desk to open the window and they will.

- The rooms are small. Really small. If you have large luggage you are going to have issues because there will be no place to put them. Our two ~22" sized suticases fit, but just barely. Amenities included ethernet, a tiny TV with Japanese channels, toothbrushes, shampoo, conditioner, body wash, coffee/tea, mini-fridge, hair dryer, etc.

- Both the room and bathroom were clean, but the bathroom grossed me out a bit. It had a musty, moldy smell and was definitely not well ventilated. If you are tall, you will not fit! I am 5'5 and my head was maybe less than 7" inches from the ceiling when I stood in the shower.

- There are a lot of restaurant options within the hotel. The Manhattan Bar and Fujita restaurant have good food and special deals for guests at the hotel.

- The hotel is about a 10 minute walk from Shinjuku station. It's a nice walk and there are a lot of shops around the area. The airport limousine bus stops at the hotel for those going to/coming from the airport. The staff here speak English and the check in/check out process is easy and quick. During peak times the elevators can be slow even though there are 6 of them.

I recommend this hotel for those more concerned about location and price. This hotel is not perfect, but I can live with the inconveniences.