GORGEOUS and airy lobby with huge, sparkling chandeliers -- exactly as the pictures show. I loved taking the glass elevators every time! You can look out onto the city, or admire the lovely chandeliers as you ride them.

Check-in and check-out were both quick, and room service was great. Hotel staff is extremely polite and respects your privacy when you don't want to be disturbed. In fact you don't see too many staff unless you actually need them -- I greatly appreciated how unobtrusive they were. I felt very welcome -- welcome letter upon arrival, complimentary bottle of wine to celebrate a special occasion, and a helpful smile from the staff whenever I needed something -- but they kept a very respectful distance and I loved that.

It's about a ten minute walk from the JR Shinjuku station, but the hotel has a shuttle and if it's not too hot it's a rather nice walk. I especially don't mind the location because, unlike the Park Hyatt which is also far from the JR station but not near anything too interesting, the hotel is just across the street from the Tokyo Metropolitan Government building which has a FREE observation deck at the top that's open early and closes late -- very convenient when you'd like to spend some time admiring the city from up high.

I also ate at the restaurant and the food was delicious, if a little expensive. Service was fantastic however!

I stayed with my family during our first visit to Tokyo in Aug 2011. The ambience of the hotel is very welcoming. We took a taxi from the airport on our arrival because we were traveling with young kids and we wanted to sight see as we go. The reception was good and our room was very restful. The hotel pictures are pretty much what you will see on ground-no gimmicks.
Hotel is near the Govt.Met office which has an observatory floor, with free entry for those relaxing days.
Downside - Hotel has no wifi and provides a free shuttle to Shinjuku station, as it is a little off the action areas.

Nice and enjoyable stay.

We used our Hyatt upgrade to a suite - had a Atrium suite on the Regency Club level - WOW. It was huge and so elegant. We enjoyed the free breakfast. Lots of fruits and veggies which is exactly what we wanted. They also have a free cocktail hour for Regency Club we enjoyed too.

We stayed at 2 other hotels during our stay in Tokyo, and enjoyed this one the most.

Normally Hyatt hotels are worth the price, did not feel the same about this one. The breakfast was just ok, service was very slow, no wifi avaulable, the bar is not nice. We ended up spending more time at hilton across the street for drinks