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Hilton Tokyo – reviews, photos

4.5 of 5
6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
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Hilton Tokyo
Ranked #5 of 67 hotels in Shinjuku
4.5 of 5 stars 653 Reviews
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653 reviews from our community

What travellers say about this hotel
  • Executive Lounge(33)
  • Shuttle buses(22)
  • Train station(16)
  • Very nice(15)
  • Very good(7)
  • Junior suite(6)
  • Western and japanese(5)
  • Fitness center(3)
  • Breakfast buffet(3)
  • Buffet breakfast(3)
Traveller rating
    290
    265
    73
    16
    9
Only show reviews for Family (123) | Couples (165) | Business (181)
Date Rating
Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
“Impeccable service”
5 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

One of the best hotels I've ever stayed in and as a well-travelled airline employee, would highly recommend this property. Front desk couldn't do enough to ensure my stay was perfect. Room was spacious and very clean. Internet costs extra but no problems with speed. Will definitely return.
There is only one issue and that's the location from the nearest train station, Shinjuku. There is a hotel shuttle bus operating three times an hour but not later in the evening so if you have just taken the airport limousines from either of the two airports to Shinjuku, a taxi will be required. Approx 700 Yen.

  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Esther U about Hilton Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie Mead, General Manager at Hilton Tokyo, responded to this review
26 January 2012
Dear Guest,

I am very happy that your were truly impressed by our service at Hilton Tokyo and will share your great feedback with my team.

Concerning the Airport Limousine Bus service - please note that buses from both Haneda and Narita Airports offer door to door service directly to the Hilton Tokyo. It is not necessary to get off at Shinjuku station and transfer to Hilton Tokyo. I apologise if you were misinformed by the Bus operator when booking your transfer.

Once again thank you for choosing Hilton and we look forward to welcoming you back.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
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New Hampshire USA
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
“West Meets East”
4 of 5 stars Reviewed 25 January 2012
4
people found this review helpful

This being my first trip to Japan I found this Hilton Hotel made for a good transition into Japanese culture. You will find all the comforts one is accustomed to in a Western style hotel - a very good English speaking staff as well as high quality and spacious accommodations. The basic room design is clean and simple and attests to the theory of less is more.

I especially liked the sliding rice-paper window shades which allowed soft light into the room while providing privacy from potential voyeurs from neighboring tall buildings. Not to worry, there are blackout screens to help those overcome their severe jetlag. There is an electric kettle for self service coffee and tea; but, for those who are not crazy about instant coffee just keep in mind there is a Starbuck’s just behind the hotel which opens at 7 AM daily and figure about $5 for a grande.

This high-rise hotel is serviced by the best elevators I have found in any hotel - fast, smooth, almost silent and even more important, a sufficient number of them!

The hotel offers an adequate exercise facility, indoor pool, “his and hers” locker rooms each with a sauna, Japanese soaking tub and relaxation area. Remember to remove your shoes before entering these areas! Be careful when entering any area with a bamboo floor or one with mats, you will probably need to remove your shoes or fear insulting your host.

The hotel offers dining alternatives for virtually any international taste – Western, French, Japanese, Chinese, etc. But a word of caution: hotel dining is very expensive and figure on close to $30 for buffet breakfast in the lobby lounge area. The good news is the buffet offering is quite extensive and if you are on an expense account, this is probably no issue.

There is probably no city on the face of this planet that has more restaurants than Tokyo. You might want to consider purchasing a dining guide to assist you in your culinary planning.

If you want a real culinary adventure, visit the food halls in the basement of virtually every Tokyo department store. And on the top floors of these same stores you will find a wide array of high quality small restaurants. While not inexpensive, these restaurant generally offer a pretty good price-value relationship with their culinary offerings.

You will be amazed at what is available in the Japanese department stores and should you purchase an item, you will quickly learn anything you buy in Japan is respectfully wrapped and then a clerk will come from behind their counter, present you with the package and bow. Macy’s should take note…

But if you are looking for a relative dining bargain close to the Hilton Tokyo, consider Denny’s (open 24 hours) located adjacent to the Starbuck’s right behind the hotel. An inclusive breakfast of an egg, slice of bacon, link of sausage, little cup of coffee and a small green salad will cost about $7, a veritable bargain compared to dining prices within any Tokyo hotel.

If you start to go through hamburger withdrawal, you can find a McDonald’s is some locations; but, there is a Sizzler just a block from the front of the Tokyo Hilton. While I do not normally place Sizzler on my dining map – a charbroiled burger with fries and beverage for $10 tasted awfully good after five days in Tokyo.

"Arigato" Tokyo Hilton, it was a very nice visit and I look forward to returning.

Room Tip: Ask for a room looking towards Tokyo Tower.
See more room tips
  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask RealTimeTraveler about Hilton Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie Mead, General Manager at Hilton Tokyo, responded to this review
26 January 2012
Dear Guest,

Thank you for your very positive and detailed review of Hilton Tokyo. My team and I appreciate the time taken to share your great experience on tripadvisor and really appreciate your appreciation.

We look forward to welcoming you back to Japan in the near future.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“A very good business hotel”
5 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

Tokyo is a complex city for Westerners to visit and this hotel makes the experience all the better.

It is a chain but it differentiates itself. The service is very good and courteous and there is a lot of help to assist you in navigating this city.

The rooms are smallish but more than adequate and very well equipped. I stayed on the executive floor and the executive lounge and facilities were all extremely good. The higher rooms have wonderful views over the Tokyo skyline.

Tokyo is so big that nowhere is near to everywhere. However, this is within easy walking distance of Shinjuku, with all the night life that has to offer and the enormous railway station.

  • Stayed February 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DrLivingstone100 about Hilton Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie Mead, General Manager at Hilton Tokyo, responded to this review
26 January 2012
Dear Guest,

I am very happy you had a great experience with us and that you found our Executive Floor product to be 'extreemly good'.

In particular I will share your positive service feedback with my team as this is very motivating and rewarding.

Concerning room size we have many different room types and categories due to the unique 'S' shape of our hotel tower with rooms up to 50m2 and suites up to 150m2. If you would prefer a larger type room or a specific view please let us know when you make your next reservation and we will do our very best to allocate the best possible room/suite available.

Thank you again and we look forward to welcoming you back.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
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Portland, Oregon
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Great location, easy access to trains and subway.”
5 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

I stayed here back in 2000, and was very impressed with it at that time. The amenities are all as one would expect from a chain hotel, and this one is very experienced with dealing with the needs of the American business traveler and tourist. It is especially nice if you get an upper floor room looking towards the park and the Tokyo Metropolitan buildings. The proximity to the enormous Shinjuku station is very helpful, as you can get just about anywhere in the city or Japan from this spot. Highly recommended.

  • Stayed February 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nobleviola about Hilton Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie Mead, General Manager at Hilton Tokyo, responded to this review
26 January 2012
Dear Guest,

Thank you for returning to Hilton Tokyo and I am very glad you enjoyed your stay with us and appreciated our convenient location.

We look forward to welcoming you back and thank you for sharing your experience on tripadvisor.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
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Freiburg
Top Contributor
50 reviews 50 reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
“Solid business hotel”
4 of 5 stars Reviewed 19 January 2012

I stayed at this large hotel in June 2011 when eastern Japan was in full energy-saving mode, with air conditioning turned down during the rainy season; as the windows are fixed, this made for a somewhat stifling room, which was otherwise very clean, large enough, and very functional (thumbs up to the wireless iron and automated toilet), but not luxurious.
Unusually in detail-oriented Japan, I did notice a broken tab on the Ethernet jack, and a hairline crack on the wall (understandable given the preceding earthquake).
The hotel's shuttle bus to Shinjuku station ran like clockwork.

  • Stayed June 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask kwc196 about Hilton Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie Mead, General Manager at Hilton Tokyo, responded to this review
23 January 2012
Dear Guest,

Thank-you for your positive review on tripadvisor and I am pleased you enjoyed your stay with us.

Regarding air conditioning - the hotel fully complied with the government energy saving mandates however guest room air conditioning was not affected and all guest rooms have fully independant units giving our guests full control over their environment. Concerning hairline crack (damaged wallpaper) the hotel is designed to absorb earthquakes and this resulted in some stretching and damage of wall coverings following the 3/11 disaster. These were all repaired last year and are no longer visible.

The concept of luxury is also a very individual thing with the Hilton Tokyo having a variety of room types and decor options. The room pictured is a deluxe standard room and was designed to have a simple Japanese style complete with shoji (screens) japanese timber and laquer coated furniture. If you would prefer a more western style we also have this available in a variety of categories as detailed on our web site.

Thank you again for choosing Hilton Tokyo and we look forward to welcoming you back.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
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Additional Information about Hilton Tokyo

  • Hilton Hotel Tokyo
  • Hilton International Shinjuku
  • Shinjuku Hilton
Address: 6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
Price range (per night):* INR14,114 - 24,028

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