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Best Western Shinjuku Astina Hotel Tokyo – reviews, photos

3.5 of 5
1-2-9 Kabukicho, Shinjuku, Tokyo Prefecture 160-0021, Japan
Hotel amenities
Best Western Shinjuku Astina Hotel Tokyo
Best Western Shinjuku Astina Hotel Tokyo
Best Western Shinjuku Astina Hotel Tokyo
Best Western Shinjuku Astina Hotel Tokyo
Best Western Shinjuku Astina Hotel Tokyo
Best Western Shinjuku Astina Hotel Tokyo
Ranked #6 of 67 hotels in Shinjuku
4.0 of 5 stars 405 Reviews
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405 reviews from our community

What travellers say about this hotel
  • Red light(47)
  • Very clean(23)
  • Golden Gai(14)
  • Breakfast buffet(14)
  • Great location(12)
  • Ground floor(11)
  • Rooms are small(10)
  • Lawson Convenience Store(8)
  • East Exit(7)
  • Good value(6)
Traveller rating
    169
    194
    34
    7
    1
Only show reviews for Family (30) | Couples (180) | Business (42)
Date Rating
Santiago, Chile
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“Great location, good infrastructure and service”
4 of 5 stars Reviewed 12 February 2012
4
people found this review helpful

We recently stayed in this hotel and it was a regular experience; nothing out of the ordinary.
However, we disliked the response we received when requesting a late check out. The front desk staff requested a steep price for checking out at 2 PM (I belive it was close to half of the price we paid per night!). We thought this was unacceptable as check in at this hotel is at 2 PM and check out at 11 AM.

Room Tip: You can walk underground all the way from Shinjuku JR station to the corner of the hotel. This is us...
See more room tips
  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Alandhk about Best Western Shinjuku Astina Hotel Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ASTINA20080323, お客様担当マネージャー at Best Western Shinjuku Astina Hotel Tokyo, responded to this review
26 February 2012
Dear Alandhk

Thank you very much for taking your time to write an comment about your recent stay with us.

The late check out policy of our hotel until 2pm is 30% of the best available room rate which iss slightly higher than the internet room rates. I would very much appreciate if we could aquire your kind understanding about the policy. However, as it will feel expensive for guests, we will take your comment and put it into consideration whether we can offer a better price for the late outs.

As for the route through the "SUBNADE" underground shopping area, it is very useful on rainy days. From JR Shinjuku station the entrance will be 1-2 minutes walk and the exit will be b-15 of the SUBNADE exits. This route will take you to the street where our hotel is located.

Thank you very much once again for your valuable comments. We hope you will consider comming back to stay with us again.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
canberra, australia
Senior Contributor
27 reviews 27 reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
“Great location”
4 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

As mentioned, the rooms are TINY, but it's what you get in Tokyo, they are immaculately clean and well stocked with supplies. The rooms are modern and there was free high speed internet. The hotel also had laundry facilities for about 500Yen.

The breakfast buffet is a little bit boring and isn't changed much say to day, but wasn't an issue for us. They served toast, cereal, rice, fries, chicken, soup and stew each day, so little variety.

The location, which is a short walk from Shinjuku station is excellent, I didn't see any of the 'red light' district supposedly around the hotel, the whole area is packed at all hours.

The only minor downside was that the rooms were fairly noisy.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask squishy_9 about Best Western Shinjuku Astina Hotel Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ASTINA20080323, お客様担当マネージャー at Best Western Shinjuku Astina Hotel Tokyo, responded to this review
10 February 2012
Ms squishy_9,

Thank you very much for taking your time to comment on your recent stay with us.

We are greatful of your wonderful comments. For use of the intenet, we have rental PC (chargeable at 1,000 yen / day) and a free computure area on the 3rd floor. Our laundry machines are on the 7th floor (300 yen) in addition to our laundry service.

As for the noise in the rooms, we are aiming them to be quiet. We are sorry that you didn't find them as so. We recommend you to request for a room facing the back side of our hotel which will be the quiet side.

Thank you once again for your comments
and we hope to see you again.

Sincerely,
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great hotel, good size room and bathroom, clean and great staff!”
5 of 5 stars Reviewed 8 February 2012 via mobile
1
person found this review helpful

Stayed at this hotel for 12 nights in a single room. A very good size room for Tokyo. Also a reasonable room rate! Was happy to find haning space and a shelf above it for clothes storage. Having stayed at a couple of hotels in tokyo before, this was a luxury li hadnt previously had. Room had a sweet little couch under the window, a quite nice bathroom, one that even had a bath. Once again, relative to other japanese hotels i found it to be 'spacious' you cant judge these hotels by their counterparts in other major cities in the world. Its just not the same here. Only had breakfast once but it was a nice yet not too extensive buffet. If you request not to have your room serviced you are issued a 500 yen voucher. Although cant refuse service 2 days in a row. So I did it every second day and managed to accumulate some money for nothing! Great!
I found the location very convenient to shinjuku area and station. It was central to so many shops and caves I wanted to visit in the area. Some people have commented on the area being a little unsavory. I didn't find it anything to worry about at all. It may be a little off putting if you have a family and are venturing out at night though. I which case the back path mentioned by other posters is ideal. It completely avoids the African pimps. Though they know who not to harass.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SirNicholasP about Best Western Shinjuku Astina Hotel Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ASTINA20080323, お客様担当マネージャー at Best Western Shinjuku Astina Hotel Tokyo, responded to this review
10 February 2012
Dear SirNicholasP,

Thank you very much for taking your time to comment on your recent stay with us.

It is a pleasure to hear that you were satisfied throughout your stay.
As for the 500 yen voucher instead of the make-up service, this service is only for guests who have mentioned to the reception staff that they won't be needing the cleaning service before 9am on the day of the request or earlier. This can be arranged also via phone of the room.

The location of the hotel is one of our strengths as we are relatively close to stations of four types of the main subways and railways in Tokyo.

Thank you very much once again for such wonderful comments.
We look forward to your return to our hotel.

Sincerely,
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Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Definitely don't regret it”
4 of 5 stars Reviewed 6 February 2012

Absolutely amazing location, right near the Golden Gai. The free buffet was pretty useless, but maybe that's because we are vegetarian and therefore had not much at all to choose from. Meat eaters might find the buffet better. Still, can't complain with free food. Rooms are tiny but cute, and I was really comfortable. The toilets, as in most of Japan, are awesome.

  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask KittenCatten about Best Western Shinjuku Astina Hotel Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ASTINA20080323, お客様担当マネージャー at Best Western Shinjuku Astina Hotel Tokyo, responded to this review
10 February 2012
Dear KittenCatten,

Thank you very much for taking your time to complete the comment on your recent stay with us.

It is a pleasure to hear that you enjoyed your stay in Tokyo.
I regret that we were not able to deliver you with a satisfying breakfast. I will raise this as a discussion for any movement that can be taken in order to make it possible for all guests to enjoy our food equally.

Thank you once again for your valuable comments and we hope to see you again in the future.

Sincerely,
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Singapore
Senior Contributor
34 reviews 34 reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
“Perfect location for exploring Tokyo”
4 of 5 stars Reviewed 6 February 2012

We stayed here for 4 nights in January, on our first ever trip to Japan. The location is excellent, in the heart of Shinjuku. It provides a great opportunity to explore the local area, especially at night when it comes alive with bars, restaurants and girls shows! The hotel is about 8-10 minutes walk from the train station, allowing access to the subway and trains into the main Tokyo station.
Great value for money, and the room included a buffet breakfast. It wasn't amazing, but it was very good. Wi-fi is available in reception but I couldn't get it to work in the room. The room was small, but clean and modern. I think the room size was typical for Japan, so this is not a criticism. All in all, a great place to stay and I would happily stay here again.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask NorthernLizzie about Best Western Shinjuku Astina Hotel Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ASTINA20080323, お客様担当マネージャー at Best Western Shinjuku Astina Hotel Tokyo, responded to this review
10 February 2012
Ms NorthernLizzie,

Thank you very much for taking your time to comment on your recent stay with us.

We are thankful of your wonderful comments and I will pass this on to my colleagues for inspiration for even better service in the future.
As for the wi-fi in the rooms, unfortunately, we have not arranged them in the rooms yet. However, we are planning to prepare them in the rooms in addition to the lobby area.

Thank you once more for your comments.
We look forward to your return!

Sincerely,
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Additional Information about Best Western Shinjuku Astina Hotel Tokyo

  • Best Western Shinjuku
  • Shinjuku Best Western
Address: 1-2-9 Kabukicho, Shinjuku, Tokyo Prefecture 160-0021, Japan
Price range (per night):* INR7,057 - 12,154

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