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Shibuya Tobu Hotel – reviews, photos

3.0 of 5
3-1 Udagawacho, Shibuya, Tokyo Prefecture 150-0042, Japan
Hotel amenities
Shibuya Tobu Hotel
Shibuya Tobu Hotel
Shibuya Tobu Hotel
Shibuya Tobu Hotel
Shibuya Tobu Hotel
Shibuya Tobu Hotel
Ranked #6 of 28 hotels in Shibuya
4.0 of 5 stars 130 Reviews
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130 reviews from our community

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Traveller rating
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    28
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Date Rating
Chevy Chase, Maryland
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Worst hotel experience of about 80 in the last 12 months”
1 of 5 stars Reviewed 7 February 2012
2
people found this review helpful

This hotel is terrible. We checked in and learned that we were put in smoking rooms. We asked that they be changed to nonsmoking per our reservation request and they simply said no. They did not even try to change them. Then we went to the rooms, and discovered that they were both double beds. One room was for our daughter and nephew and suppose to be two twins. We went back downstairs and asked for that room to be changed - again, without looking they said no. We then asked for a cot, they said no, but would give us bedding for the floor.

The rooms reeked of smoke as did the whole floor. The windows were frosted so one couldn't see out of them. The room was dirty. The rooms are very small, but that is typical and not of concern to us.

When I ran the water in the bath to take a shower, it poured out on the floor - from under the bathtub! Same was true for the sink in my daughter's room. Back downstairs to report this - ad the desk attendants said they would 'check it'. They never did and we had 4 days of a nonfunctioning shower in one room and sink in the other.

We ate the breakfast on only one morning - it was terrible - cold where it was suppose to be hot, crust and stale tasting - whether it was Japanese or western fare.

The price is not right - the experience was terrible - and we would have forgiven a lot of it if they were the least bit interested in our problems - but they were not. Stay at the Shibuya Creston nearby - beautiful, less expensive, and great food. I wish we could have switched, but we had paid ahead and they would not refund our money.

  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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San Diego, California
Senior Contributor
21 reviews 21 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Amazing Location”
3 of 5 stars Reviewed 5 February 2012

Rooms are very small but that is typical in Tokyo unless you can afford a suit. The location is unbeatable! 5 minutes walking distance from Shibuya Station which catches almost all of the major train lines through out Tokyo.

Shibuya is one of the most fun, safe, and interesting districts of Tokyo.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“sutekiba tokoro many memories”
5 of 5 stars Reviewed 27 January 2012

If look forward to nov 2012 If dream to before heregain

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Western Australia, Australia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Great location and price!”
4 of 5 stars Reviewed 13 January 2012
1
person found this review helpful

The first things worth mentioning about this hotel is its great price (AU$100/night for a double), and its fantastic location. Approximately 5 minutes walk form shibuya station and right in the heart of shibuya itself the location was great. Using the JR trains (yamonate line) we were easily able to travel around Tokyo. The room and bathroom were simple but clean . Unfortunately both were very small but at the price we payed this is to be expected. (Typical in Tokyo)

In summary, if you're able to get a price like ours don't hesitate in booking Shibuya Tobu. Not extravagant but very conveniently located.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney
Contributor
14 reviews 14 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Exceeded expectations”
4 of 5 stars Reviewed 10 January 2012

Considering the amazing price we got for this hotel, I wasn't expecting much but I can safely say the Shibuya Tobu Hotel vastly exceeded my expectations. Like other reviewers have said, you really can't beat the location. You're maybe 5 minutes from the station (closer 10 with heavy luggage which we hauled up there and back without incident), about 10 minutes max from Harajuku, Yoyogi and Omotesando and only seconds from the heart of Shibuya. The staff were very friendly and communication wasn't a problem, with at least one person on the counter speaking English. The cleaners were thorough and quick and although the room was a little small by Western standards, it really wasn't a hinderance. With so much to see just minutes away we weren't concerned with spending too much time in the room anyway. That said they had a few English speaking channels if you're feeling wiped out from endless days of walking.

We were on the sixth floor and the windows were frosted so don't think there was anything particularly exciting to see outside. There was construction going on next door but the window was pretty thick so it wasn't too loud.

Also free internet if you have an ethernet cable - it was fast and reliable. We also didn't have an adapter for my laptop (three prongs) but they very kindly lent us one. As for wifi, there might have been some in the lobby but we didn't use it. There are also computers in the lobby for internet use - 100 yen for 10 minutes... so if you've got a laptop, it's a much better deal because it's free in your room.

I've stayed in three different hotels in Shibuya and this was on the lower end of the scale (Cerulean and Excel being the others) but I really wasn't disappointed. For a fraction of the cost of the other two, I really wasn't disappointed. It's not a grand hotel, but it's relatively modern and clean and that's all you really need. And when I return to Tokyo (no ifs) I'll be choosing to stay here again if I can secure another good deal.

Room Tip: Free broadband internet with an ethernet cable - it was fast and reliable. Just remember to bring an...
See more room tips
  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Shibuya Tobu Hotel

3-1 Udagawacho, Shibuya, Tokyo Prefecture 150-0042, Japan
Price range (per night):* INR6,945 - 15,459

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