The views from this hotels are amazing and on a clear day you can see Fuji. The rooms were massive (especially for Tokyo standards) and the bathrooms are huge. The desk area is very practical and the bed extremely comfortable. From a room perspective, this place was well worth the money.

The biggest disappointment for me was the service. The Ritz is usually known for their outstanding service and in this area the front desk staff was lacking. I called the hotel in the morning to ask for an early check-in and they said it was possible; however, when I got to the hotel it was no longer and option and I had to wait. I realize that early check-in is not guaranteed but if they say something they need to live up to it. Also, I like to stay on the upper levels of the hotel and requested a room on a high floor and was given a room on the second floor of the hotel (which was 47 stories up) and was disappointed with the flippant response from the front desk staff which said all rooms are high here. The other disappointment for me was the gym. I was told that my room rate included gym access and when I went down to use the sauna- I was told it wasn't included which was disappointing. When i mentioned these complaints to the front desk manager, I was effectively brushed off.

I stayed here with my family for one night before travelling up to Nagano and it was amazing. Great views of the city from the sky lobby. Great staff, very helpful and very comfortable rooms with all the amenities. Great bar as well! Would love to come back!

The previous reviewers have detailed how great this place is.

The view from my 51st floor room was incredible - the whole city sprawling out below the window.

Super comfortable room with fab bathroom, practical desk area, giant TV, great bed, charming service - all in all a properly 5 star hotel. Loads of attention to detail which extended to the rest of the hotel including the nice touch of a free coffee station off the main lift lobby with cups and lids etc to go.

I ordered toast for breakfast and when it came the waiter asked me to check the temperature of the toast in case I wanted them to warm it up more with the toaster that they brought up with them just in case. First time that has happened to me!

Service most places in Tokyo is charming but this place has the edge on the competition.

Will definitely go again - it has certainly set the standard for others.

Everything is great - the bathroom is huge, and I have heard its the most earthquake proof building in Tokyo. Anyway, you can't go wrong here - except on price. I went for business in May 2011 and it was $400 ish a night, in November it was $1500+ so I am staying elsewhere.