I know this hotel well for both functions and accommodation. They manage to maintain the old traditional super courteous Japanese service and the stay this time (late December) was no exception. The service may appear slightly over the top now and then but it surely guarantees guests a pleasant stay. Rooms are equipped with very comfortable bed, and a plenty of amenities in the bathroom. Laundry service is reliable and delicately done (comes back with a little bit too much packaging, though). Restaurants are all good although it is a little pricey except breakfast and lunch. Very convenient access from Narita airport, either direct transport by Airport limousine bus or a short taxi ride from Tokyo station after taking a Narita Express. Highly recommended.

Very attentive staff, very clean, and excellent location, but realize that if you do not book a full price room you are going to miss out on several perks, such as being able to get frequent flier points for your stay. I had a discounted room and they would not add any frequent flier points from my stay.

Other than that, what a nice place to stay, and many restaurant options. You cannot beat the location. However, to save money on food I walked over to the Ark Mori building complex to eat because there are several places I like to eat there that are comfortable for a solo business traveler.

I appeared at a Japan Patent Office hearing and needed a convenient and comfortable hotel. Hotel Okura provides simply outstanding courtesy and service and its location is ideal- a short walk to government offices in Kasumigaseki. The "limousine" bus to and from Narita also is priced favorably and convenient. My room on the 9th floor was large, comfortable, stylish and immaculate. I wish there had been wifi and it took me two days to find the ethernet cable hiding behind the television, but once I connected the internet was reasonably fast and free. The room cost was fair considering the amount of space and amenities. My only negative would be about the hotel restaurants. I had breakfast at two of them and dinner at one. All were very expensive and the quality was marginal. There are many good and much less expensive restaurants in office buildings and shopping centers within a short walk, so I recommend that you considering exploring the surroundings where you will find outstanding food and fair prices. One that I enjoyed was an Okinawan restaurant called Deigo right next to the JPO on Sotobori Dori.

Have stayed at most hotel in Tokyo but if you are looking for top level service this hotel is for you. The food is also high quality.