When I decided to book a room at this hotel, pictures of the standard rooms did not impress me, so I booked a superior room instead. This proved to be one of the best decisions I've ever made in more than a dozen trips that I've made to Japan.

I was in Japan to watch a concert, and had arranged for the ticket seller to deliver tickets to the hotel prior to my arrival. I wrote an email to the hotel shortly after making a booking about this arrangement, and the hotel manager followed up with a call the very next morning. He had some difficulty understanding me, but after explaining my request using simpler words, he had no problems making the necessary arrangements.

The Prince hotels are not exactly a luxury chain, but the experience of staying in a superior room comes pretty close. I got the concert tickets as promised during check-in. However, as I had arrived earlier than the check-in time, I was required to pay ¥1000 per hour for early check-in. Once the paperwork was done, a baggage handler escorted me to my room.

The room was large and spacious, and the furnishing was new, modern and hinted of luxury. My only gripe was the leatherette chair at the desk, which had armrests with frayed stitching and was starting to peel. The king sized bed was very comfortable and I had many a good night's sleep.

The service was good, and the Internet was free as well. I really liked this feature as I use the Internet a lot. When I wanted to watch a DVD in the room, housekeeping was very quick in sending someone up with a DVD player and fixing it up for me. The service was free and there was no rental charge. I ordered a room service breakfast on quite a few mornings during my stay. The food was not the best, but the price was affordable and the meal was always served on time.

The hotel is located in an up-class residential area that can get a little quiet and dark at night, but it is only a short walk to the station and the area is safe. However, the hotel is situated on a slight hill, which means that walking out of the hotel and downhill is a breeze, but going uphill with a ton of shopping can be trying if you are not as fit. There is a shuttle bus that takes you to the station, but they do not come as often as I would have liked.

I knew that the standard rooms in this hotel are not very impressive, so I specifically chose a superior room. We had a toddler with us so it was important that our hotel room was big enough for our child to move around. I was very satisfied. The room was nicely decorated and spacious.

Hotel staffs are nice as well. It is a nice short walk from 2 subway stations and free shuttle bus to/from the train station was a plus. A small Japanese garden was a nice addition.

A few things we did not like was that (as with many places in Japan) they allow smoking in the lobby cafe so you could smell smoke a second after you step in the hotel. WiFi in the lobby was extra (500 yen) even for the hotel guests (free Internet with LAN in room) which was not that great.

The hotel has a very beautiful big traditional Japanese garden with tea rooms, temples and ponds. The hotel is huge with modern rooms and restaurants. The service is good. At the breakfast you can choose both Asian and Western dishes. There´s also a tiny terrace for the breakfast guests. Pur room was on the highest floor, 15 with a nice view over Tokyo tower, especially at night. Location is practical, near the Shinagawa station.

Stayed three nights at this hotel and had a wonderful experience. The rooms were large and the bed hard but very comfortable. The house keeping service was very good and anything we wanted to do with our room they assisted us straight away. The service at the front desk was very good and they gave us a room with a view looking at a lovely Garden. The meals at the hotel were very good and the service of a high standard.