While the hotel was conveniently located, I cannot forgive it for demanding a surcharge to check in early. Check in was nominally at 3 pm. We were there at 12 noon after flying all night. They told us our room would be ready in a half an hour, but if we wanted to check in before 3, we would have to pay a surcharge. (We dragged ourselves out shopping for a few hours instead.) I have NEVER encountered such a foolish requirement. I didn't demand a rebate when I left two hours before check-out time! That stupid surcharge requirement ruined our whole stay and our opinion of the hotel. I urge a boycott by TripAdvisor members until this ill-advised surcharge is eliminated.
- Monterey Ginza Chuo
