The Mercure Ginza has a fantastic location, and that its key asset. It is also right on top of a metro station (which is handy but there are metro stations everywhere in Tokyo, its train system must be at the top of any scale). The hotel staff were helpful and spoke good English (which in Japan is not a given). You can walk to any of the many Ginza amenities and shops in no time at all. As Ginza is centrally located in Tokyo, this is a great place to use as your base.

The rooms were not big. But this is Tokyo where space is at a significant premium. Despite their small size I found the rooms reasonably comfortable. The toilet seat is typical Japanese which is great. Everyone should have one at home. Bed quality and cleanliness were also good.

Internet (ethernet, not wifi) is available at NO cost in the room. It is also of excellent quality. That is definitely a big plus. Wi-fi is available (also for no charge) at reception.

I booked the Mercure online and got a very reasonable rate through one of the most popular booking websites.

I would recommend the hotel to anyone going to Tokyo on holiday or business. It is not a corporate hotel but it is perfectly adequate on the things that matter: location, cleanliness, and fast and free internet access.

The Mercure is an average hotel centrally located in the shopping and business district of Ginza. At first I was not pleased by the receptionist's attitude, when on arriving around Sunday lunchtime after a gruelling 10 hour flight from Europe, heavily jetlagged into the bargain, she told me check-in was at 3pm, and to come back later! She offered to keep my luggage, but I told her there was no way I was going to go away and insisted that there must be at least one room ready for me. Five minutes later she handed me the keycard to a room, and I thought she might have checked room availability first before she told me to go away and come back later. Not what you want to hear after such a long transcontinental flight.

Room rates are reasonable, around half of what you pay at the priciest locations in Ginza. Breakfast is not included in the price, but there are a number of good, clean cafes in the neighbourhood where you can eat well for Y 800-1000. The other main complaint with this hotel is that the reception is not on the ground floor as you enter, but you need to take a lift up to the second floor.

The room I got had two beds in it, so had very little free space and the reception staff described this to me as a free upgrade, but I'd have preferred a room with only one bed and more space to open my luggage out in. There is a heated toilet seat in the bathroom which I found amusing to operate. Overall this hotel is not top luxury but it does the job at a sensible price.

I have stayed at this hotel a couple of times which by itself would be a recommendation. This hotel sits right in the middle of Ginza shopping and eating, everything less than a stone throw away.
The rooms are very tight though; it is a miracle almost how they managed to squeeze all facilities in. To recommend these rooms as comfortable depends very much if you are traveling alone or together. I would think of these rooms as single person rooms no matter if there are double rooms in the offering; two pieces of luggage represent an issue because there is very limited storage capacity in the room and space around beds is very limited too.
None of the rooms have a view, most of them are looking at the Tokyo race authorization building or its neighboring building, both not worth to have a look at at all.
If plans are to hang out in the city all day this hotel is a very good choice of hotel because it sits on top of a subway station Ginza Ichome. Breakfast, dinner and coffee places all over. Tokyo central at the doorstep of the hotel, it's all right there as soon as you leave the ground floor entry.
But when you are dependable of the hotel facilities my recommendation would be different; go and look further.

Hotel staff is pleasant and helpful; breakfast is extended continental and sufficient but it does feel like you are in Paris instead of Tokyo. That is to be expected though from this chain of hotels. Some staff speaks French too, English language use is common for all.

All in all, when you are looking for a luxury hotel with associated facilities do not go here. If you are looking for good international standards without frills and whistles, cleanliness, pleasant staff, perfect location to explore Tokyo (central) and a good price this hotel needs to be on your shortlist.

- no rain shower and poor bathroom
- expensive
- so so breakfast
- no AI-club platinum recognition
- poor bed linen quality
- no gym room
- no business center
- average hotel although standard service and equipment for this category

Good points:
- free wifi internet in lobby and room.
- central position in Ginza
- kind female staff