There are a lot of hotels that wow you with glamourous foyers, invisible edge pools and multiple dining choices.
The true measure in my eyes is the service culture - and FS Marunouchi has one of the best I've ever experienced.
It is clear the employees have pride in their hotel and so they should. The rooms are small in number but exceptional in standard. The single restaurant is simply outstanding so there is no need for a second one - full marks to Gerard's team.(although the breakfast music did make us try to pick the tune from pre 70's middle class America...)
Jonathon at Concierge is a great front man - by the time he's picked you up from the train and led you to your room you know the stay is looking good. He's funny, helpful and completely focused on what you want from Tokyo.
The rest of the team don't disappoint. They don't want you in the rain without an umbrella, in the lift unless they can press the floor button, on a lounge chair without at least a glass of water or on the subway without one of their own easy to follow printed maps. (and, yes, they will walk you to the station if your unsure)
This hotel does have other bonuses. (I almost feel like saying "but wait there's more...")
It's so central it could be nicknamed "Bullseye". On top of the main train station with it's underground shopping centre, the hotel is just minutes from the Ginza district, the Imperial Palace and gardens, a short 20 minute trek to the fish markets and in close proximity to the subway system.
My family think like I do, and it would seem like a lot of other reviews, this is a lay down choice for Tokyo. Well done FSM!!

We had very pleasant experience with the hotel and staff. The staff service was good and prompt. "All" spoke good English. They took time to note my son's birthday on his passport that coincided with the trip and the staff took time to wait till we arrived back at the room late at night to surprise him with a cake. Nice touch.

Having never been to Tokyo before and not speaking the language, staying at the Fours Seasons Marunouchi made for an easy transition. The hotel staff pick you up from your train car at Tokyo Station after your bullet train ride in from Narita Airport and guide you through the massive and confusing labyrinth that is the train station. The hotel itself is charming and walking distance to the Imperial Palace gardens and the shopping in Ginza. The subway is next door and an easy way to get around the city and see the other areas of interest. We availed ourselves of the concierge to secure tickets for the Sumo tournament, dinner reservations and for guided tours. The service at the hotel was impeccable, even exceeding my prior stays with the Four Seasons hotels. Highly recommended!

I would not hesitate to recommend this hotel, in terms of superb location, top quality service, friendly warm and hospitable staff and overall "feel good" experience.