only one night was all it took, but would need more nights to really settle in but couldnt stay any longer this time around as other hotels were on the schedule so i had to leave. the room was perfect with goodies to match. loved the warm toilet seat always welcoming to my derriere

A great hotel... but one small think ruined the experience.. and usually the Shangri-La chain is not this "cheesy." My reservation said "1 Deluxe Bay View Room (King)." So I woke up and opened the window expecting a view of a "Bay." Nothing but buildings as far as I can see... so I called the front desk and the said I was in a Bay room but "its complicated because the Bay is very far away but you can see it sometimes." So - the lesson - don't pay extra for the Bar View... pay extra for some of the other amazing amenities in the Hotel..

Tokyo has plenty of first class hotels, but the Shang is in a class of its own. Very high quality furnishings and decor, plush carpets and couches even in the basement taxi lobby, and a scent that always takes me back each time I step into the hotel. The rooms are also fantastic, well equipped with every amenity you could think of (the small shaving cream sprays were a very welcome touch for someone like me with a 5 o clock shadow by 2pm!). The rain shower is a delight, and beds are some of the most comfortable I've slept it. But above all, the service is top notch with friendly staff and courteous greetings on every occasion. They always help explain my destination to taxi drivers, and bags are taken care of.

Areas to be improved: the gym is somewhat small and sparse, although it does come with free weights, which are rather rare in hotels. The pool is a little small but adequate. Really, little to complain about except that sometimes I can't get a room because they always seem fully booked at all times of year! I will be at the Granbell Shibuya hotel next time I'm in Tokyo this month (personal trip), but wishing I were in the Shang.

One of the best rooms I've ever stayed in. The bed, work area and especially the bathroom were perfect. Service is excellent but most hotels in Tokyo have great service. Restaurants and bars are very good. I especially thought the breakfast buffet had an excellent selection.
Gym facilities, despite having a pool, are lacking by five star hotel standards (see Four Seasons Marunouchi) but in line with high end Tokyo hotels where the locals clientele doesn't work out.