The hotel offered an excellent package (half board) for our family at a very reasonable rate. As already mentioned the rooms and common areas could do with a makeover but the staff are great which makes the difference. We had 2 evening meals, one the gran gala, and the quality was good. We renteled a car from the airport, easy 10 minute drive away.

Apartment hotel is located 7 km from Puerto de la Cruz in a quiet environment. It goes shuttlebus every hour with the exception of Siesta time and return at Latest. 19:30. The hotel has beautiful surroundings with its own botanical gardens, lovely swimming pool and children's pool. The hotel is not new but it is well maintained. Friendly service in the lobby, cleaning staff and the pool bar.

My husband and I spent a week at this hotel in December. I had read the nasty comments and was a bit hesitant but "the price was right" and the photos did appeal to us. On behalf of the staff I have no bad comments to make, you don´t feel like you´re at home but they are helpful. We had a half board plan and although breakfast was no feast it sure had more than I have at home, sufficient to say the least. Dinner was enjoyable enough although after a week I was kind of tired of everything. Next time we go we´re only going to get breakfast because the island has very good cuisine at great prices so it´s worth exploring. I would not recommend going to the this hotel because of it´s kitchenette because you do not feel like cooking anything there, it´s not well equipped and lacks some basic things. The worst part for us was the lack of heating because night time temperatures aren´t enough to keep the rooms comfortably warm, specially when you have to get out of the shower. They gave us two scruffy blankets and no heater as we requested, but nothing that cuddling won´t overcome. The cleaning is not the best I´ve seen, the hallway carpet is full of dust and our bathroom amenities weren´t replaced even after requesting, so my husband had to go to the reception personally to get some shampoo!
I would recommend renting a car to get around because although they have a free bus to Puerto de la Cruz, the´re are other places nearby that are a must like the Orotava town, and the Teide volcano, which you can only access by car, and car rental and gas on the island is cheaper than usual, although parking is somewhat of a challenge around the hotel.
The up side was the use of the indoor pool which was my everyday ritual before dinner and was free at this time of year.
I highly recommend printing your reservation because our checkout amount did not correspond with what we were counting on because of an employees "mistake"?! that was overcome because of our long and hard insistance.
Globally this evaluation doesn´t look so good but we had a great time romancing in Tenerife and everything else just seems to fall into second place!

We spent 2 weeks here in Nov. Like many reports have said the decor is tired but everything else is excellent. The food is very good with lots of choice. The staff are very helpful, there is a good shuttle bus service into Puerto de la Cruz, lots of excursions leave from the front of the hotel, the entertainment is somewhat lacking but that's not my scene anyway. The rooms are dated but very clean and well kept and roomy.