We stayed for three nights over New Years in the Schlosshotel. While the building is stunning, the hotel operations are not up to standard, especially given the price. Let me start in order. When we arrived the sink was broken. Unfortunately, no maintenance was on side so that it took several iterations to get this fixed. Well, this can happen in a good hotel and it was finally fixed. However, this was only the start of a very unfortunate weekend. Next, we discovered that the TV did not really work. After asking several times for this to be fixed, we were finally told that due to lightning in 2010 (!) picture quality had been bad in all rooms. But, we were assured they had identified the problem and were working on it (since 2010?). The second day, my wife’s pajamas had disappeared (she left them on the bed). By the way, room service would never fold the pajamas but just leave them on a heap. She searched her luggage, looked under the mattress and behind the furniture. She did not find the pajamas, but instead a used handkerchief under the mattress and dirt behind the furniture. We called the front desk to ask whether they could kindly check with room service if they had accidently taken them. The second day we were in the room when room service was there and I can see how they just take all the sheets in a bunch and remove my pajamas with it!!! If I wouldn’t have pointed this out to the cleaning lady, my pajamas would have been gone as well. At this point, my wife is upset and goes down to the front desk (they had not gotten back to us on the missing pajamas). Unfortunately, the lady at the front desk is extremely unfriendly and defense, but finally offers my wife to not charge for breakfast. When my wife tells me, I am very surprised since I had already paid cash for breakfast! Now I have to go down to the front desk and they give me a lame explanation for the mistake instead of an excuse. We are finally reimbursed about 110 Euros (we spent about 1000). We were told they would check laundry for the missing pajamas but never heard back.
To summarize: Almost comically bad service and management. The location is amazing, but there are other beautiful options with better service nearby. Food was ok for the price but nothing extraordinary.
- Schlosshotel Kronberg Im Taunus
- Schlosshotel Kronberg Hotel Im Taunus
