We were recommended to stay at this hotel as our first choice in Isoe was full. When we arrived the receptionist could not be more helpful the room was great and we were able to park our vehicle in the under ground parking area free of charge.We were persuaded by the restaurant chef to select half board as it would work out "better value for money" BUT we had to commit for all 3 nights. We do not usually do this as we like to eat in differenet places and not be tied to one restaurant if we do not know it. However we selected the half board this is where things went totally wrong. The chef lied to us as the menu does not show clearly that for some of the dishes there is a massive supplement , the chef told us that anything could be selected. With regard to the wine list, it is very misleading as the price per bottle in the front of the list does not show how big the bottle is they are in fact for 500cl the price for the 750cl bottle is hidden much further on in the list and only explained in Italian!!!! We both questioned this with the Restaurant manager and stated that this was misleading and she was then really rude to us and flew off her italian handle, within seconds the chef came out and was also very rude to us to such an extent that the shouting was upsetting other guests who were eatinhg there.We simply stated that the info provided was misleading and decided to change our minds from half board back to bed and breakfast so that we were not "tied" to the restaurant ( we then found out that the restaurant was not part of the hotel management and that it was run independently). The decision to do B&B only sent our chef and manageress into complete rage as they did not want to lose the business we flattly refused to change our minds and it was at this point that the manageress lost the plot completely and ordered us to leave the restaurant, this after we had had a very nice starter and wine etc.So we did and walked through to the hotel reception at this point we were again confronted with the manageress who abused us even more and then oredred us to leave the HOTEL so we did, at 9.30 at night we packed our bags and left for Brescia where we stayed at The Park hotel and we were provided with a suite and had a lovley night. In summary be very careful I can recommend the Hotel but stay well way from the restaurant, the chef and the restaurant manageress as she has dilutions of higher things that she cannot provide.
- Kinzica Hotel Sale Marasino
