“Lovely place, great views, very relaxing. Staff at restaurant very miserable!”
Weve just returned from a really lovely family holiday at Belle Dune - Pierre et Vacances. We went for a week and stayed in a 5-6 bedroom villa overlooking the lake. The view was fabulous and there was a little garden area at the front for the children to play out in and every morning they fed the ducks. As others have mentioned, the Villas are very small. I would definitely recommend staying in a villa larger than you require. There were 4 of us and the 5-6 person villa was not really big enough. It is reasonably modern and clean, but small. However, it doesn't really matter because there is so much to do around the area anyway. The weather was terrible for our stay but even so we still had a great holiday. We were central, situated on the Grand Lac, and only a 5 min walk to the centre. It was very peaceful in the day. There is entertainment every evening in the central square and the noise really carry's across the lakes and is very loud, very late at night but our two slept through it nonetheless..although I didn't!!
One word of advice - don't go to the circus that comes to the site... it consists of 4 dogs, a monkey, a goat, a llama and two young girls who look very bored.
We hired bikes which was good fun, there's lots of places to bike around and there are two nearby towns Quend and Fort Mahon - neither are that great, shabby beachside resorts with not a lot going on, but both got lovely beaches and are okay for a visit. Far more superior is Le Touquet which is a half hour car journey, but a much nicer place to visit, more stylish, great shops and places to eat.
On site at Belle Dune there is a restaurant. It is situated in a lovely place, it has great views and is set out nicely in the square. The food was lovely. However, the service was TERRIBLE! The staff were very miserable, offish and totally unfriendly. They were was no smiles, no rapport and absoloutely no acknowldegment to the children, not even a hello?? During our stay it was our twins 7th Birthday, I had bought them two little birthday cakes and some candles as a surprise. After we had finished our meals and desserts I showed the staff the cakes and asked if I could light the candles. I hoped that they would take in the cakes as a surprise and perhaps sing happy birthday in french? But they just looked at me and said they didn't have any matches and walked off. I persued this with other staff who all rushed past me or ingnored me and just shook their heads! Eventually I got very miffed and the lady behind the bar told me they weren't allowed to give matches, all I wanted was them to light the candles at this point as it was obvious they wouldnt take cakes through. Anyway, long story short, eventually I was given matches. I carried cakes, sang to them myself and was really disappointed. They were really off and I will be writing to Pierre et Vacances about this.
If you like activities there is a full programme of activities, sports and children's clubs, we didn't do any of these so can't comment, but they looked fun. Although not sure young children would understand things as it appeared all french speaking.
We had a great holiday. The pedalos are great fun, the bikes are great and the aqua park is worth a visit although was very busy. It feels a very safe place and you come away feeling very relaxed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 December 2010
Thanks for posting such a detailed review following your stay at Belle Dune. We are keen to hear from families who stay at the resort and we're glad you upgraded to a bigger room to suit you and your family. We recommend on our website that groups follow suit as the rooms are quite small and we acknowledge this on site. We apologise for any negative experience you had when visiting the circus. We do not manage this, but the points have been noted and have been passed onto our management teams when organising entertainment for next season. We strive to maintain an enviable level of service and we apologise that in this instance, our staff let down your dining experience with Pierre Vacances. Whilst we appreciate it would have been the busiest period of the day, the staff in the restaurant should have gone out of their way to accommodate your request and we are so sorry that in this instance it was not carried out. Aside from this fact we are glad you enjoyed your stay at the resort and enjoyed the local area. We hope you can accept our apologies and take some consolation in the fact that your points have been passed onto Management of the Residence and are pending further review. Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC