Our family (2 adults, 2 kids) stayed at this hotel for 14 nights in July 2011. We booked the hotel through a travel agency and paid for half board, including buffet dinner.
Our first dinner was indeed a shock. Instead of a buffet there was an a la carte menu that was horrendous, to say the least. Soup, entrée, main course, one salad (for two persons) and a piece of cake. The portions were miserably small, and even if they were substantial enough, all of these were completely inedible and tasted appallingly bad. On top of it all, it took the staff around an hour and a half to bring these to our table. Staff was totally unprofessional – not really knowing what their jobs entail them to do, making constant mistakes, and above all else, they were really rude.
After this disaster, we went to see to the manager and demanded the full refund for the dinner, since this was not what we paid for (we paid for a buffet dinner in a 4 star hotel, and got ‘something’ more suitable for a dinner in a really bad 2 star accommodation). Of course, in the beginning they did not want to give us our money back. They started to shift the whole blame on the travel agency, and finally refunded us with 12 classes on the tennis court and free use of safe box. The rest was eventually repaid by the agency.
Furthermore, the breakfast buffet was disastrously bad as well – poor quality of food, very limited choices, bread that stays frozen in the middle, it took around 15 to 20 minutes to get the coffee from the waiter, eggs that were almost completely rotten (since they were cooked God knows when) etc.
I do not honestly know how did this hotel pass any sanitary inspection, and moreover, how it’s been graded as a 4 star hotel. Our room wasn’t cleaned every day; they were not changing towels regularly, although we insisted that they do so (“they did not yet send them to be washed from the hotel across the road” – I do not honestly know how they can state this as an excuse to a guest) and so on.
Since there was an unbearable noise coming from the room above ours one night around 11 p.m., we complained to the receptionist; yet, he wouldn’t caution these people to be a bit quieter since they were the boss’s cousins. Only after angry warnings from my husband that he will do it himself in that case, the receptionist reluctantly agreed to ask them to be a bit less noisy.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC