We stayed four nights here on a recent trip to Spain. I only picked it because it was in the Starwood group and we needed somewhere to break our trip, but am I so glad I did!
The building is truly amazing and stands out in what otherwise seemed to be a sleepy village in winter (I'd guess it is much busier during the year). The first security guard was a bit gruff but other than that, all the staff were wonderful, and incredibly friendly and service oriented. They made our 13 yo daughter feel welcome with a kids' welcome pack and the room service menu has a "kids' platter" with a range of food (cooked meat, ham, salad, croquettes, chocolate cake) for EUR37. The room was spacious and easily fit an additional rollaway. The main bed was very large and comfortable. The bathroom was huge and the shower was one of those overhead ones that dumps water on you like a waterfall, which feels way too decadent coming from Australia! The room was cleaned every day and it was spic and span.
We didn't use the spa but it looked pretty good. We used the gym and it was fine.
We ate in the restaurant or bistro each night. The food was awesome! We had two tasting menus, with five and eight courses. The courses were quite generous and pretty good value - EUR55 for the five and EUR85 for the eight (food only). We relied on the sommelier to recommend wine for my husband and he was very impressed with the selections.
There is a library upstairs in the main building where you can sit and relax, a wine bar that serves drinks and food as well as the two restaurants. While it was a bit cold for us, there was room to sit outside and enjoy the views. That said, this is a small hotel (around 40-45 rooms I think) so don't expect to be able to find loads of space around. The hotel was around 50% full while we were there and we never felt crowded, and I think it'd be similar with more people around.
We don't speak Spanish but we found most staff spoke enough English for us to be able to understand - hand gestures helped too!
We have stayed in a lot of hotels over the years including some luxury ones and the staff at the Hotel Marques de Riscal are up there with the absolute best. They made this a great break for us and I can thoroughly recommend this hotel!
Room Tip: Ask for a village or hotel view if you can - the other side of the building basically overlooks a fi...
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