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Mercure Rambouillet – reviews, photos

4.0 of 5
1 Place de la Liberation, 78120 Rambouillet, France
Hotel amenities
Mercure Rambouillet
Ranked #1 of 8 hotels in Rambouillet
4.0 of 5 stars 58 Reviews
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58 reviews from our community

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Saint Louis, Missouri
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Poor Customer Service Made Stay Unbearable”
2 of 5 stars Reviewed 24 May 2011

My boyfriend travels 3 weeks out of each month for work and I tag along on the European trips. That said, he wants a hotel with an accommodating staff which makes him feel right at home. We had nothing but problems with the staff at Hotel Mercure in Rambouillet. With the exception of one front desk associate, the other women were very rude and condescending. Even the manager was unapproachable. I know it was not the language barrier, as most of them spoke English just fine. I watched as the staff greeted other members as they walked in. We rarely received a "Bonjour" from any of them. One particularly rude employee (I did not catch her name, she was blonde) approached me in a very degrading manner and told me that I hung laundry in my window and that is forbidden. I understand someone lived in a flat next door and complained about me hanging a shirt in the window (someone call the police, I just wanted to air dry a shirt and save a trip to the laundromat!) that's fine, ask me in a nice manner to not hang laundry in the window. There is no need to talk down to me, I am a CUSTOMER. Keep in mind my boyfriend had two other co-workers staying as well, so we were bringing in plenty of business, yet they treated us this way. When I asked for a taxi to the train station, the manager told me this is not possible because it is too close of a drive from the hotel. So I have to haul two large luggages and two carry-ons by myself on cobblestone sidewalks? It is a 15 minute walk which is fine without luggage. I had enough at that point. They eventually called me a taxi when I spoke with a different employee. And although we hung the DO NOT DISTURB sign up every single day, the housekeeping entered our room. What is the point of a Do Not Disturb sign? I am not one to complain and I typically write reviews if the service was outstanding, but this place should recognize their unacceptable customer service approach. My bf and his co-workers were working in Chartes, and the only reason we stayed here is so I had a short train ride into Paris. I feel guilty that I am the reason we stayed at this hotel. The rooms are OK, larger rooms on the 3rd and 4th floor. The hotel reeks of deodorizer. The restaurant food is very good- had the Italian salad and vegetarian lasagna. On a positive note, the town of Rambouillet is lovely, the gardens and chateau are a sight to see, and there are delicious restaurants all over town. This was our third time visiting the Paris area and the first time we could not wait to get home.

  • Stayed May 2011, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direction Rambouillet, Responsable commercial at Mercure Rambouillet, responded to this review
6 July 2011
Dear Madam,

First of all, we thank you for your nice remarks about the city of Rambouillet and our restaurant.

However, we are very surprised and disappointed about your other comments, particularly concerning the front-desk staff.
What is really strange is that you were at the business corner, closed to us, all the time, and that you have never said anything about that to us.
Moreover, as usual, we have done our best to satisfy all your requests.
In fact, we remember about the taxi you wanted urgently. We have ordered it for you and you have finally cancelled it, in spite of the taxi driver has changed his plans just for you.

Let us regret that you did not appreciate your stay in our hotel.
We are all very professionnal, we like our job and we are all doing the best to make our guests having a nice stay in our establishment and in Rambouillet.

Sincerly Yours,
Mercure Relays du Château
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Namur, Belgium
1 review
“Rambouillet - What else?”
5 of 5 stars Reviewed 30 April 2010

This hotel is actually excellent. Its location makes it very easy to get to Paris in more or less 30minutes - station nearby. It is less expensive than the hotels in Paris which are smaller. We had a great stay : the rooms are clean and spacious, the hotel is quiet, we had no problem to park the car (of course, the market is sometimes on the square, but that's also what makes it all so nice : it is France, after all!), the breakfast is HUGE (so many things to taste, I had no more appetite for lunch ;-)), the staff is nice and helpful...
We will definitely go back if we ever want to travel to Paris, Versailles...
There is also a piano and in the evenings, you can attend concerts. Great great hotel.

  • Stayed April 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Michigan
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Very nice hotel”
4 of 5 stars Reviewed 18 October 2009

The best Mercure property I've stayed in. Excellent location in the center of town with easy parking in front of the hotel. Very quiet and pleasant and just a nice place to drop your bags for a relaxing stay. For metro Paris, it's a very good value as well. Only 35 minutes to the center of Paris by express train. There is an excellent fish restaurant next to the fish monger - ten minutes walk. Le Cinq next door has a passable lunch. Free WiFi is an added plus. Why doesn't the rest of the hotel world wake up to the concept of internet service as a "utility" in the same vein as lights, water and tv?

  • Stayed October 2009, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London
Top Contributor
58 reviews 58 reviews
Reviews in 39 cities Reviews in 39 cities
58 helpful votes 58 helpful votes
“clean 3 star”
3 of 5 stars Reviewed 7 August 2009

the hotel has no parking of its own and there are some "issues" with paid parking in the market square opposite the hotel: it is a bit of a hike to get luggage from the square to the hotel. On checking in, the receptionist took it upon herself to go into pompous mode about our "promotional" rates which - actually - were not that great, especially considering that two of the rooms overlooked some very heavy duty pneumatic drilling and one of the other rooms was overwhelmed by the extractor from the kitchen below (not that the restaurant was open). There was however a very limited dining menu (just as well as nothing else worth risking was open in the vicinity) which was quite ambitiously priced, as was breakfast, for what it was. The market outside was no great shakes. The hotel is very handy for the park but it is in the middle of a one way system and, at the moment, a construction site.The rooms were clean, which was at least a welcome relief after another Mercure the night before. Staying here is not a disaster but it is no great joy either.

  • Stayed August 2009, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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uk
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“excellent”
5 of 5 stars Reviewed 9 September 2008

I really like this hotel and I have stayed here twice, I prefer to stay here than in paris as the hotel is in an excellent position opposite a market square and next to the presidents retreat . the rooms are well decorated with a fantastic bathroom .There is a nice bar and an excellent breakfast selection.

Rambouillet is a great little town with good shops restuarants and a beautiful park . it has a good train service to paris and versaille and in a good location to explore the local towns and villages.

  • Liked — the location
  • Disliked — no free parking outside hotel
  • Stayed November 2007, travelled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Additional Information about Mercure Rambouillet

1 Place de la Liberation, 78120 Rambouillet, France
Price range (per night):* INR6,530 - 12,665

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