so yes right next to a motor way in an industrial area very far away from city center n anything fun or exciting. you have to either have a car, pay 50 euros for a taxi one way (if they even have one that far out as it happened to us we were stranded for 4 hours) OR ride the tram n subway for a combined 40mins. n no great sights.
hotel was empty (hint hint) and the 3 people we saw were from nearby European cities visiting for job training so not really tourists. it was clean but other than its standard level cleanliness, they had nothing. it also rained a lot n we were stuck inside n they had like 3 tv channels, french, italian n english.
the food was absolutely horrible. their service sucked. we arrived at 8, took a nap n awoke at 2 n were starving n their solution was to wait 5 hours til they opened their kitchen for dinner!!! no room service NOTHING. what kind of international hotel is this??? the staff were rude n unhelpful. when we arrived, we had previously requested and reconfirmed an early check-in, so we had to wait upwards of an hour for a room when we were even late checking in as we had a delayed flight. no internet, even tho they claim they have it.
the worst was when we took a cab to the MALL to get a bite to eat n when we wanted to go back to the hotel (our first day in italy ever) we were stranded for 4 hours n we couldnt get a cab n we called the hotel n they were like so? i was like we are guests in your country n we don't speak the language, its pouring rain and you wont help us get a cab???? horrible just horrible, eventually we took a bus a few stops, got off, walked n then soaking wet asked police for help n finally got home. so no, i don't recommend them.
Room Tip: just don't stay here!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 December 2011
Dear guest,
thank you for this review, of course we are very sorry when guests leave our Cosmo Hotel Palace unhappy.
Regarding the location, our position is well explained on the web and in our communication. We have never promoted our Hotel as a city center Hotel. In any case, as you wrote, the city center is easily reachable with public transport: full instructions are present in our website. Moreover we are in the proximity of highways and this is a plus for most of our Guests.
We are sorry that you didn’t find things to do during your stay, for sure the fact that it rained didn’t help in this. Thank you for your report on the few TV channels available for foreign people, we intend to increase them by the next few months with new schedules. Unfortunately you didn’t spend some time in our wellness center (free of charge) with sauna and turkish bath, maybe this could be a good solution in a cold, rainy day.
Please note that we do have internet, is always free and is now Wi.Fi everywhere in the Hotel.
We have also Snack Bar room service from 10.00 to 24.00, instead for something from the menù of the Restaurant the room service is available for lunch from 12.30 to 14.30 and for dinner from 19.30 to 22.30. Moreover american breakfast and breakfast room-service is open from 07.00 to 10.00 (during week-end extended to 10.30).
We use to receive compliments for this extended food and beveraged services.
Of course we are sorry for not have being able to do the early check-in after having reconfirm you, we have had some unexpected late check-out.
Unfortunately in Milan it is always difficult to find a cab when it rains, we can assure you that we have done everything possible to find one to send you and when we found it and send to the mall (not so easy to do), he call us back and say that he wasn’t able to find you (so we have had a complain from the taxi driver, but we can imagine how hard is to find some people in such a crowded place).
So even if you don’t recommend us we hope to see you again in the future and show you why most of the guest recommend us instead.
Kind regards
The Management – COSMOHOTEL PALACE
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC