In comparison to other family run hotels I have stayed in recently I found this hotel very
disappointing in many ways,
Owner of the hotel very unfriendly at check in and throughout the evening of my one night stay.
Agree totally with Dibbles 77 regarding being taken for granted as a guest,
room was very pleasant which is why I opted for Room Service - Unfortunately the hotel "doesnt do Room Service" even though I had been given a menu earlier on in the bar and told - just ring when you want to order - Food order wrong and very disapppointing when it did come - Person who delieved the food seemed very put out at having to take the tray up to me !! Didnt speak, just dropped the tray and left . Breakfast not much better although the waitress a little more friendly
Heating seemed a problem and noise levels late in the night didnt help
Was meeting someone in the morning for business meeting, nowhere suitable to sit and made to feel unwelcome and in the way,
Had stayed in a similar hotel earlier in the week in the South East of the country, would always aim to support local family run hotels but this one really is letting the side down in a big way -

Would like to express our thanks for all the help from James and his staff when we asked for their assistance in doing an outside broadcast from the hotel. This was necessary as the guest on the night, on holidays with family in Swinford, was confined to a wheelchair and not able to travel to one of the Irish Country Music Radio studios. Nothing was too much trouble and they made us so welcome. Lovely dinner beforehand, well cooked and very reasonably priced. Wonderful homely atmosphere and would recommend anyone to stay in this hotel for a true Irish experience.

The owners of this hotel seem to think that because they are the only hotel in the town, that they can get away with a sub standard level of service. We stayed 2 nights and had to move rooms 3 times. The service from staff was appauling at every interaction - breakfast and check out in particular. Swinford has plenty of good B&B's. Stay in one of them and avoid this dreadful and dreary place.

This hotel is a hidden gem with big, comfortable rooms, nicely furnished and very big bathrooms. Food was great also and staff very friendly and helpful.