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Kelly's Gateway Hotel – reviews, photos

Main Street | Swinford, Swinford, Ireland
Hotel amenities
Kelly's Gateway Hotel
Ranked #2 of 2 hotels in Swinford
3.0 of 5 stars 21 Reviews
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21 reviews from our community

    Trip type
Traveller rating
    7
    4
    3
    1
    6
Date Rating
dublin
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Avoid! Terrible hotel. Stay in a B&B.”
1 of 5 stars Reviewed 4 October 2011
1
person found this review helpful

The owners of this hotel seem to think that because they are the only hotel in the town, that they can get away with a sub standard level of service. We stayed 2 nights and had to move rooms 3 times. The service from staff was appauling at every interaction - breakfast and check out in particular. Swinford has plenty of good B&B's. Stay in one of them and avoid this dreadful and dreary place.

Room Tip: Rooms at the front are so loud with heavy lorries and trucks passing by all day and all night.
See more room tips
  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask dibbles77 about Kelly's Gateway Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shepparton, Australia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
“Hidden Gem”
5 of 5 stars Reviewed 31 August 2011

This hotel is a hidden gem with big, comfortable rooms, nicely furnished and very big bathrooms. Food was great also and staff very friendly and helpful.

  • Stayed September 2010, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Sheppaussie about Kelly's Gateway Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ireland
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Not a bad hotel but service let it down”
3 of 5 stars Reviewed 5 August 2011

We wanted to stay in Swinford for an event so this was the most convenient for us. There were constant issues with a booking where we were quoted different rates 3 times, others who booked with us got it cheaper again! The response to emails was non existant after the booking conformation.
Check-in was basic once they found our reservation!
Rooms are grand, everything you need for a short stay. Thankfully we were at the back as the front rooms were very noisy!
Food was very good, menu was limited though.
The service in the resturant was hit and miss. The main waitress we had was terrible, constantly forgetting thing and then getting moody if we asked for anything else! Bar staff were very good.
Wouldn't recommend it again unless you needed to stay in Swinford specifically.

  • Stayed July 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask grahamclarke_6 about Kelly's Gateway Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irvine, California
Contributor
15 reviews 15 reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“Excellence in every way”
5 of 5 stars Reviewed 5 June 2011

These poor reviews must have been written by people with ulterior motives. Nothing but good reviews could be left for The Gateway Hotel and James, the proprietor. James is the new owner/manager and he is doing an excellent job. He accommodated us in every way, and believe me, we were a very needy and I'm sure annoying group.
We traveled with a group of 24 and took up 14 rooms wherever we went. We stayed in 9 hotels in Ireland in the last 3 weeks. So this is the cumulative experience of everyones experience in 14 rooms.
The staff was great, the food was fantastic and the rooms comfortable and clean. Swinford is a great little town and The Gateway Hotel exceeds all expectations. Stay here with no hesitations.
Thanks again for everything James,

Daniel (and the crew)

  • Stayed May 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask HolyShytBigFoot about Kelly's Gateway Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
surrey uk
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“SIBERIA”
1 of 5 stars Reviewed 30 December 2010

Absolutley freezing - no heating on in any of the rooms or anywhere above the ground floor. When asked if heat could be turned on it was but it went off again very shortly thereafter and did not come back. This in the middle of the coldest December in this aprt of the world since records began!! My impression - trying to save money on heating.

  • Stayed December 2010, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask gorally about Kelly's Gateway Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Kelly's Gateway Hotel

Main Street | Swinford, Swinford, Ireland
Price range (per night):* INR6,530 - 6,530

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Kelly's Gateway Hotel
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