Recently stayed here on business along with colleagues from Europe. The hotel was well placed next to Heathrow, and I was very pleasantly surprised by the rooms in view of its position and status as a "stop over" venue - very clean, well equipped, spacious, warm and a good price.
We ate in the brasserie ( an open area off reception ) which wasn't the best of times. "Black pudding, poached egg and potato stack" was OK if potato was i effect a crisp. "Chicken skewers" with rice ?......3 pieces of very spicy chicken and not much else. Lunch next day wasn't much better, but breakfast I have to say was great......so we stocked up !!.
Parking was a concern when we arrived...£40 per 24 hours.....turned out to be £9 per day for residents so that was better.
Room Tip: Don't be scared of the front - windows deaden the sound of planes landing and it's actually...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 February 2012
Thank you for your feedback following your stay with us. It's great to know the hotel met your needs whilst you were here on business and that you enjoyed the breakfast. Ofcourse I am sorry this wasn't also reflected in your lunch and dinner, and I would like to pass on my sincere apologies for this.
I have informed the Head Chef of your feedback, so he can investigate your comments to ensure we get this right for future guests. I would like to thank you for highlighting this matter, as it is important to us that our guest's share their feedback and we learn from it to improve our service. Suzie Riddell, Customer Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC