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Santa Marina Beach Hotel – reviews, photos

4.0 of 5
Aghia Marina Beach, Agia Marina, Crete 73014, Greece
Hotel amenities
Santa Marina Beach Hotel
Ranked #8 of 20 hotels in Agia Marina
4.0 of 5 stars 59 Reviews
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59 reviews from our community

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Vancouver British Columbia
Senior Contributor
26 reviews 26 reviews
Reviews in 21 cities Reviews in 21 cities
102 helpful votes 102 helpful votes
“Worse Hotel Experience in ten years of travel”
1 of 5 stars Reviewed 24 September 2011
3
people found this review helpful

I am very sorry and disappointed to have to write this review. We stayed one long and terrible night in a pool facing room and it truly was a horrible experience. Throughout the night cars and motorcycles roared on the street in front of the hotel and the hotel room doors slammed intermittently every ten minutes. To add insult to injury the shower was the smallest in Europe with a bare trickle of water. The tv did not work and the mattress was , were certain, composed of cement blocks. We also ended up paying 190 Euros which would have given us an additional 4 nights at Renieris Hotel ( they were sold at out at that date) for far better accomodation.. The plus side was a great breakfast (but so what.) Avoid.

Room Tip: Don't come here and if you must ask for an ocean facing room.
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  • Stayed September 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Haroula about Santa Marina Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager98, Manager at Santa Marina Beach Hotel, responded to this review
27 September 2011
Dear madame,

Thank you very much for your review. We would like to take some time to reply on some of your comments for our hotel.

As you mention you stayed only for one night and that only is not enough to have a complete opinion about the hotel facilities and service provided. We understand that you were not happy with your room, however the hotel consists of 180 rooms and there could be an option to ask for a room change if you were meant to stay for a longer period.

Santa Marina Beach hotel is operating for more than 30 years and is one of the most if not the most successful hotel in the area of Aghia Marina. That means that the hotel has a great value for money as it runs full throughout the season for years.

Finally, we fully respect your review, however we believe that one night is not enough to criticise a hotel that has a long time of operation in its back.

Thank you very much,

The management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maidstone, United Kingdom
1 review
4 helpful votes 4 helpful votes
“Loved it!”
5 of 5 stars Reviewed 19 August 2011
4
people found this review helpful

Stayed for 2 weeks on all inclusive and loved it! The hotel is lovely and always very clean and the staff are always polite and very friendly. Cannot understand some previous reviews regarding the food as we always found something to eat, it always tasted good and wasn't recycled from the previous day.
We had beautiful sea views and whereas the shower was a little cramped we were perfectly satisfied with our rooms, they were clean and comfortable.
The pool was nice but was a little deep which was unexpected but we soon got used to it, in fact helped us all practice our diving!!
The beach was lovely and we could always get sunbeds and didn't mind the 3 euros for the day. It had a lifeguard during the day who, as we observed a few times, was up to the job even on the one day during our fortnight when the red flag was out due to rough sea.
In all we had a brilliant time here and wouldn't hesitate to recommend it and we would like to thank all the staff there for their service, would definately go again.

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Alan C about Santa Marina Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taarnby, Denmark
1 review
3 helpful votes 3 helpful votes
“Would come back”
4 of 5 stars Reviewed 14 August 2011
3
people found this review helpful

I just went there with a friend, we we´re 2 girls who wanted to stay nice - and have a great time. I think that generally the hotel is very good, and i would recommend it to others. We had all incl. and from my point of view, i think it was great. Breakfast very good with lots of different things - all american style. Lunch was good and always different, and so with the dinner. (Though we just ate dinner 2 days out of a 1 week stay - because we wanted to go out and eat too, to get the feeling of ordering a thing, and have a more personal place to sit - because it gets a bit crowded in an all incl. restaurant.) Service - and staff was excellent - and very helpfull. One of the days, i got sun-burned it the face, and a sweet lady from the restaurant got me this amazing cream to help it off (If you see this, then THANKS again!). All-incl drinks was good, and also with cocktails, which is not included in many other all-incl hotels. So that was perfect! Nice beach, which we stayed on the most (cost of 6 euro for 2 sun-beds and an umbrella). Pool area very fine, just very deep. No less than 2 m. - therefore we went to the beach (also a bit noisy by the pool - though i think that´s a part of staying in crete!) Nice and clean hotel, with lots of space and good areas for all people. Worth a try :-)

  • Stayed August 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Stephanie Risda... N about Santa Marina Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gothenburg, Sweden
1 review
2 helpful votes 2 helpful votes
“Great location but terrible food (Avoid all-inclusive)”
2 of 5 stars Reviewed 14 August 2011
2
people found this review helpful

We traveled with an all-inclusive package and we found that the hotel was decent enough for a family with kids when it comes to nightly activity loud music etc.

One first note to make however is that when we arrived tired and hungry it took FOREVER to get rooms + luggage ready. Yes, i'm talking about 1-2 hours for different members in my travel company.

Still, it was also very close to the ocean and the pool was fine. The beach was great, kind of filled with small rocks and a bit of trash but was no bother, felt pretty normal. The beach was also spacious and mostly lifeguard protected.

The parasol for the beach was 3£ / day for a single sunlounger, very expensive considering all-inclusive package. Many times the ocean was rough and was flagged red so we retreated to the pool area. The pool area had one major flaw - way to few parasols. Red flag almost always lead to no parasols available. So you had to play 6£ to use a parasol at the beach when you couldn't even swim in the ocean.

The room was good and had a nice view over the pool area. The road was not bothersome at all for us but other rooms were closer to it. The safety deposit in the room was very expensive (should be free of charge!) it was priced at 20£ a week. Felt terrible indeed. Massage chairs and games were coin activated and very expensive as well.

Overall though, the closeness to such a spacious beach made the hotel a nice stay had we not payed for food and drink. BUT still today the homepage of this hotel has the following information regarding snacks available in the all-inclusive package: "Snacks (homemade pizza, toasts, sandwiches) 10-22". The only snack that was offered was some bad nuts, one flavor of chips and a TERRIBLE sandwich. Ordering a sandwich took about 30 minutes or so. They never had any ready because everyone learned pretty quickly how terrible they were. Big disappointment, because the only value from all-inclusive in between meals was water bottles and the occasional beer for us.

The three meals that was offered was not good. You get a buffet with cold, tasteless food. Often leftovers from the previous meals (including from day before). Especially the tomatoes suffered from this. Being sliced up in to big numbers presented in a watery bowl for hours and then the leftovers was presented again 18 hours later at lunch the day after? Crete has some of the best food in the world and it's not even expensive to eat compared to many other places. Forget the all-inclusive and enjoy real food and buy your own snacks.

  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Karl K about Santa Marina Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crawley, United Kingdom
1 review
4 helpful votes 4 helpful votes
“Great family holiday”
5 of 5 stars Reviewed 22 July 2011
4
people found this review helpful

I'm a single parent and took my 3 kids here (ages: 17,12 and 11). Was nervous after reading reviews on this site but the price was attractive so thought we'd give it a go. When we arrived I was expecting a standard room as that's what I'd booked, instead we had a 2 bed, 2 bath villa. They called it a maisonette incase you want to request this. The villa was beautiful, newly built, well decorated and had 3 balconies. The hotel staff were exceptionally friendly and helpful. We needed a taxi on one occasion but were unable to get one so one of the staff drove us to our destination. The pool is quite basic but big and clean and always enough sunbeds! The beach is beautiful and sitting in the evenings eating dinner looking out over the beach to the sunset was a wonderful experience. The food is what you would expect from a buffet, my children were always able to find at least a few things that they liked, there were always plenty of salad options including lots of greek salad and tzatsiki! This is not a lively hotel in terms of entertainment but if you're looking for a relaxing, friendly, clean hotel on the beach then this is perfect!

  • Stayed July 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Happy40045 about Santa Marina Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Santa Marina Beach Hotel

  • Santa Marina Beach Chania
Address: Aghia Marina Beach, Agia Marina, Crete 73014, Greece
Price range (per night):* INR4,053 - 12,553

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