We stayed in this hotel last August, it was without doubt the worst holiday we have ever had. Avoid this hotel at all costs. Accomodation poor, food awful, service crap.

Having expected 5 star accommodation we were dissapointed with our room, (cramped & only a side seaview over masssive rooftops).
Shower cabinet was really old & grotty looking. Upon asking for an upgrade we were given an end suite for only €10 extra per day.
We went all inclusive, but the drinks were very poor quality; soft drinks / fruit juices were full of sugar. Buffet meals were good & varied, & we juiced fresh oranges for breakfast - delicious. Coffee was awful, but you could make your own Greek coffee.
The hotel was very clean, but with no heating available in the evenings, so we were cold.
Finding the hotel was difficult, we had to stop 3 times to ask where it was.
Personell were very friendly & helpful, but waitresses/bar tenders seemed rather amateur. As it was end of season there was no entertainment & no special a la carte restaurant meals being served. The Spa department seemed non-existant, but upon asking for a massage an extremly good therapist came to the hotel privately. The whole situationen gave the impression of a "wind-down" to closure for the season.
On the whole a relaxing week & value for money, but a week was long enough!

It was a bit difficult to identify were the hotel was as it is up the hill and we did not see any signs on the road indicating the location of the hotel (maybe we did not see it). They have large rooms and large bathrooms (in none of our rooms, the hydromassage showers worked though). Breakfast is excellent and the staff was very friendly but a bit unexperienced (seemed like they were in practice period), but I repeatm very friendly. Hotel is not a real 5 stars but on the other hand, their rates were not rated 5 stars either. Good value for money.

The hotel is up on a hill. You must take a mini bus to visit the sea which does not represent Crete's beautifull seas. Rooms are ok. It was the first 5* hotel I visited with no airconditioning in reception area and restaurants. It had too many stairs. No good for families with small kids. The playground is difficult to be found...in this cement hotel. The food was poor in quality and taste. I managed to stay for 2 nights and then went to another hotel.