I booked a stay at the Sis Pins hotel in Puerto Pollensa for June 2011 2 weeks. Because this was a cycling vacation for me, I checked with a few local bike shops, and one recommended this hotel as a 3* that many other cyclists used. I was given a code to their "safe" storage room to keep my rental. The hotel clerk assured me that they had "never had any problems" with keeping bicycles in this storage area because of the security code. On the 10th day of my stay my bicycle disappeared. The hotel manager went with me to the police station where I was made to feel as though I was in some way responsible. In fact, the bike shop owner came to the hotel ask who was going to pay for the bike. The hotel manager said because it was a "storage" room, they were not responsible. I lost my saddle and bike pedals, which I had brought with me for comfort. No one seemed to care and more than that, I was on my own for the rest of my vacation to procure another bike. Of course the original bike shop would not rent to me, as if I was the culprit. The other shop I visited was accommodating, but I felt it was my responsibility to alert them of the situation at the Sis Pins. They rented to me on the condition I kept the bike in my room. Once home in the states, I have been emailing the owner of the hotel regarding the loss of my saddle and pedals (total value $235.00). He assured me that he would look into the matter of the theft and reimbursement. To date I have heard nothing, despite numerous emails.

Havent been to Puerto Pollensa for 10 years and first time staying at Sis Pins which was delightful. Cant beat the location on the Pine Walk and with its own private sunbathing terrace and right next to the sea. Sooo peaceful and scenery wonderful. Reminded me a bit of Camps Bay, South Africa with the mountains behind the town. Staff at hotel very helpful and pleasant to chat to. Hotel spotless and breakfasts plentiful with lots of choice from a cooked breakfast to cereals fresh fruit, yoghurts, etc. My favourite was fresh melon with Majorcan cured ham. Really shocked to hear that pretty much all the hotels close down in this resort after the Autumn half term. WHY? the weather is still going to be heaps better than in the UK and there are so many beautiful places to visit. Madness. Would re-visit Sis Pins and happy to recommend it to friends/family.

Great hotel, great location had A fantastic holiday

Originally visited Puerto Pollenso for the first time in June this year with my Mum and sister. The location, ambience of Sis Pins were perfect then for a short break and I was pleasantly surprised. Cappuccino is fairly expensive for drinks but personally think it very special and love the decor/feel to it for a holiday vibe and its a lovely way to finish or start an evening. Puerto Pollenso probably fits best for young families or slightly older/romantics.

I returned with my partner in October. As a well travelled writer,Puerto Pollensa would not normally be his cup of tea - but he enjoyed the hotel - especially morning swims before breakfast - stunning. We went for a sea view with balcony and it was fantastic to be so close to the sea enjoying a glass of wine before choosing our restaurant for the evening. This holiday was my choice and a definite success for a relaxing break away from London life.

If you wish for a slightly more authentic feel then Pollensa town easily accessible by bus or taxi.

The hotel staff were so helpful in every aspect. The breakfast staff delightful and I really can't think of anything I would want to improve. The hotel will organise your transport by coach from the airport so you can arrange this in advance.

Hopefully will return - hope we can still manage to book a room!