the hotel itself is very nice, there are many restaurants in the square just in front of the hotel. Only issue is downtown being very faraway.

We stayed there for 2 nights and it is really a great hotel with a very nice swimming pool. This area of Athens is more quiet then downtown and when there is a taxi strike like this summer, you can take the train to the city.
Nice area, very quiet and very pleasureable hotel with few people when we were there. Nice outdoor restaurant and bar

Stayed in the hotel for some days during business travelling. The room was nice, comfortable beds, seating area and a working desk. The service at the pool area is nice, refreshments, food is served promptly upon order. Arrived late for breakfast, but still get nice service. Appreciated that.
The hotel is located in Kifisia, northern part of Athen. The area has some nice restaurants, cafes. It is also considered to be the shopping area for luxury brands.

I liked best the location, you can find almost everything close by. The subway station is 15 min walking distance, and having that, you can access the city centre easily. However the ride to downtown might take 30-40 minutes.
I disliked the fact how the hotel charges for the internet. It seems to be common in Athens, still annoying for the customers. Be aware that the account you purchase is valid only for the wifi or using the cable for only one equipment. Even if you want to use your smartphone, iPad, you need to purchase a separate account. Charge for 24 hours: app. 10 EUR.

As per the title, I needed a hotel in Athens for three nights so booked the 'Deluxe Room' at the Theoxenia Palace as from the page on Booking.com - it sounded really nice. I was a little disappointed when I got there as it's certainly not luxury so doesn't live up to the price tag.

I was given room 401 which to be fair was very nice except for the fact the balcony was dirty and no balcony furniture (the balcony is why they call it deluxe) and the balcony door didn't lock. This wouldn't be a problem normally as it's the top floor however it's easy to get from one balcony to another and I had my work laptop with me that contains sensative information so needs to be secure.

I reported this to reception and asked to change rooms to be told "thats a shame as you're in a nice room". They offered me 405 (directly opposite) so I set about moving only to find that 405 was tiny in comparison and it took 5 attempts to lock that balcony door (balcony again had no furniture).

I went back to reception and said I didn't like the room they offered me and he said "I know" so after a conversation where he promised the technician would come fix the broken door first thing. I decided to stay in 401.

Once settled in my room, I needed to do some work so logged onto Wi-Fi only to find it's chargable (€9,95) and you have to order a username and password that is delivered from reception. I think charging paying guests is shocking but decided to take the hit.

The internet worked fine until I finished my work, closed my work laptop and decided to log on using my iPad (as my work laptop is only used for work as per my companies policy).

The internet is restricted to one device.... so no sharing the wi-fi connection with other devices. I would have had to pay another €9,95 - again this made me have second thoughts about the hotel however as I was tired and perhaps not in the best mood. I decided to sleep on it.

I slept well and woke the next morning and decided to go for breakfast. Big mistake - there was a buffet that featured dry omlettes that had been there for a while. Two mini sausages and 2 pieces of bacon (no-one was refreshing the supplies or ensuring they were fresh). I tried the omlette which was inedible and instead had a couple of croissants.

Back in the room, it seemed the promise of a technician to fix the door had just been talk and again, I couldn't really go out due to the security of my laptop. Add that to the dirty empty balcony, the broken door lock, the disgusting breakfast and I knew I had to cut my losses and get out!

I packed and went to reception to check out, the reception guy asked me if I was meant to stay till Monday and when I replied "yes but I have problems with the hotel which you will not resolve", he simply said "OK - that's €167 for one night, €9,95 for the internet... did you have anything from the mini bar?"

So all in all, the guy didn't care I was leaving so I assume this is standard in this hotel. I can't be the first.

So for me, a very disappointing stay. Ironically, I was going to stay at this hotel for a week last summer when my cousin got married. I ended up staying at the Athens Habitat instead and had a wonderful stay (I reviewed it at the time).