To start on a positive note, one cannot fault the setting of this hotel and the 2 minute transfer from the airport. It is also true that this is apparently the best hotel on Tobago so I hate to think what the others are like! As briefly as I can, I will describe our experience of Coco Reef. We received no welcome cool drink on arrival and were shown to a room (144) which was totally unacceptable as it shared a terrace with 2 adjoining rooms with no privacy whatsoever. There are no signs on the patio doors and when I returned to our room, after having to go and get drinks, my husband had closed the doors and I unfortunately walked into it, smashing one glass and cutting my hand. That was the start of our holiday. We subsequently moved rooms to 208 which was much better on the second floor overlooking the pool and beach. The pool was clean on our first day but got progressively more dirty and it took them 7 days to clean it properly with chemicals, after I complained (we watched them just swished the dirt around the bottom each morning). I therefore could only swim in the pool on the first and last day of our 11 night holliday. I considered it so dirty as to be a health hazzard. Fortunately, the sea is on the hotel doorstep and I could swim in the lagoon instead. The biggest disappointment of our holiday was the food. It got so bad that we were dreading dinner each evening, particularly the "Al a carte" which is 5 out of every 7 nights but the buffet wasn't much better. They don't have a coffee machine, so it is all instant. If you like good fresh coffee, take your own with a coffee maker but make sure you request a kettle in your room, as these are not supplied as standard. There are many other things we disliked, all relatively minor, but nonetheless irritating. 3 days before our departure, I discovered my £200 brand new ipod missing from our room, which was just about finished us off! The manager refused to see me, despite making appointments, sending instead one of his staff, which I found totally unacceptable. A whole day was then interrupted with visits from security and a trip to the Police Station. We never did get a report from the Police, although they said they would email it (this year perhaps?). All in all it was a very disappointing holiday which cost a lot of money and we feel that we may as well have just thrown it all away. I cannot understand the glowing reviews and the amount of people who keep going back. However, after speaking to a number of the repeat visitors, we learned that the standards, particularly the food and wine, have dropped dramatically over the last couple of years. This hotel has become complacant and relies on its repeat business. If this continues, I would imagine they will have very few clients returning and in 5 years time, will be in trouble. Some of the staff are helpful and friendly, Esther being one of them, but others are just downright rude and surly. You can't even get internet access without paying for it and then it doesn't work anywhere in the hotel except in the lobby - what good is that? If you must go and like spa treatments, go to The Healing Hands Salon and Spa which is just a 5 minute walk from the hotel. Excellent spa and reasonable prices. Please feel free to contact me for further information.

We have just returned from a 2 week stay at The Coco Reef. I was worried that 2 weeks might be just a few days too long, but NO, the hotel really grows on you. Very relaxed style, but things get done quietly.

We were greeted by Benjamin and a big smile and a nice cool drink. Our room was delightful, with a sea view, and the bed was the best hotel bed we have ever had, huge and very comfy. The staff were very friendly, and some were great fun esp in the evenings.

Our fellow guests were delightful, all very friendly, a big plus mark, we met some very amusing people. The food was very good, esp the starters every evening. I loved the breakfasts, esp the fresh fruit and the eggs. We had some amazing fish soups. We were also very impressed with the wine, it was all delicious.

I love swimming, so had some great swimming in the little bay when the tide was in, very safe, and very clean, plus some fish to keep you company.

The other plus with the hotel is that you can do some nice walks or runs if feeling energetic around the local area, and you get a feel for the island. We also hired a car for 2 days and drove around the island, it is beautiful, and the local people are very friendly and chatty. All in all we had a great time and will go back.

We would like to thank Eric Feniet and his staff for the best holiday we have ever had.
We found the CoCo Reef to be welcoming, our room comfortable, clean, and offering all the amenities we required. The staff who cleaned & looked after our room for us did so well without being obtrusive.
The food in Tamaras Restaurant was so special, Esther looked after us & made sure we were happy, many thanks to her and her team. Many thanks also to Kenneth Thomas and his team of chefs who provided us with superb menus each evening.
We chose the Coco Reef Resort as a special place to celebrate our 40th wedding anniversary, what a superb choice, we had a wonderful anniversary.
It is no surprise that our thoughts go back to a few weeks ago when we were guests & feeling "GOOD" no sorry, good was not enough, we were feeling "EXCELLENT!"
We are seriously considering a return visit at some time in the future - it would be unbearable to think we could not enjoy the Coco Reef Resort ever again.

Convenient for the airport, Store Bay, Pigeon Point and the Crown Point area. Attractive gardens, fairly spacious hotel right on its own artificial beach behind a breakwater. This creates a pleasant and very safe beach, a little crowded sometimes and with the lagoon spoiled by the tourist boats that are allowed to moor inside. Nice beach restaurant. Swimming better at Store Bay next door.
Rooms are a good size, but could do with some refurbishment now. Service generally is good for Tobago and the same is true of the food. Overall it's a good choice if you want a hotel in this part of the island. The main irritation for me is the ridiculous charge for broadband access.