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Hokkaido Tracks Holidays Niseko – reviews, photos

185-6 Aza Yamada, Kutchan-cho, Abuta-gun, Hokkaido 044-0081, Japan
Hotel amenities
Hokkaido Tracks Holidays Niseko
Ranked #1 of 13 hotels in Kutchan-cho
4.5 of 5 stars 42 Reviews
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42 reviews from our community

What travellers say about this hotel
  • Shuttle buses(4)
  • Japanese style(3)
  • Ground floor(3)
Traveller rating
    28
    12
    1
    0
    1
Only show reviews for Family (13) | Couples (16) | Business (1)
Date Rating
sydney
Top Contributor
63 reviews 63 reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
“Ultra modern chic!”
5 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

Yama Shizen East is luxurious, well appointed and ultra-modern. The concierge is very helpful and the location is fantastic. Staying here has significantly enhanced our Niseko experience. What a treat!

  • Stayed February 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Senior Contributor
35 reviews 35 reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Good way to ease into Japan”
5 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

If you're after an authentic Japanese experience then don't do Hokkaido Tracks or Niseko for that matter. But if you want a nice luxurious, well appointed apartment/house, convenience of english speaking concierge & western style then this will probably suit you fine. We stayed at Konnkuriito N (Asobi Dokoro) which was great house in lower Hirafu near the onsen. It is farther away from the main village & lifts but bus is just around corner & taxis are just 530Y. House seems well suited to groups of friends or 2 families as there is a bunk room for kids. You look out onto nice fields (which was snow white) & you get to be removed from the ruckus of the bars & enjoy a nice quiet soak in your private outdoor jacuzzi (if you're too lazy for the onsen).
It is western, but you ARE in Niseko.

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Fantastic After Initial Lapse in Service Due to Misunderstanding”
4 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

Our family of four just completed a wonderfully memorable trip to Hirafu in Niseko. The skiing was unparalleled, and our accommodations (Yama Shizen East) managed by Hokkaido Tracks was top notch.

Yama Shizen East and West are approximately five to ten minutes walk to the Family Lift depending on snow conditions and whether you are carrying your skis/boards, boots and poles. Very convenient. Location is quiet. Apartments are in great shape as of Jan 2012.

The apartment was very well appointed. Two bedrooms, dining room, living room, two bathrooms, laundry room and full kitchen. The bedrooms can be set up to accommodate two twin beds or one king bed in each room. Kitchen is fully appointed, including convection/microwave oven, fridge, three burners, dishwasher, pots, pans, plates, utensils, dishwashing fluid and even a pair of rubber gloves (very thoughtful). The laundry room included washer, dryer, laundry detergent, vacuum, broom, mop and hangers. The water and heating unit is conveniently located in the laundry room so any clothes washed and hanged the night before will be dry the following morning. The bathrooms included towels, hair dryer, body soap, shampoo and conditioner. The living room included TV and DVD player (plays US DVDs). Choosing between Economy or Serviced programs will determine how much cleaning the staff will do on a daily basis. We chose Eco which we felt was completely adequate. Towels changed and garbage collected every other day for our seven night stay. Only slight negative about the apartment is the external area around the building is very well lit even in the evenings, and the units have blinds instead of curtains. This leaves the bedrooms a bit too bright (light leaks through the edges of the blinds) with young kids used to black out shades when sleeping.

We booked our bus transportation through Hokkaido Tracks, which we recommend, because they will coordinate pick up and drop off from/to the Welcome Center. They do not charge a premium. Everything was very well organized and efficiently managed. We did not have to scramble, and we did not feel lost even though it was our first trip. When we landed, there was a person at the baggage claim arrival area to direct us to the bus area. Small details but very helpful for first time visitors. Nothing to worry about upon arrival and departure.

Our only negative was that we landed at 2:20 pm at the New Chitose Airport/Sapporo but had to wait until 5:30 pm for our reserved bus to Hirafu. Was not exactly HT fault since the bus company requires two hours between scheduled arrival time and bus departure time. But when we made the reservation, HT told us that even though the reservation was made for 5:30 pm, we could take an earlier bus (they run hourly) if seats were available. What they did not tell us is that the buses only run hourly IF someone has booked a seat on the bus to Hirafu. The buses do not automatically go to Hirafu. HT should simply have informed us of this fact rather than just say "as long as seats are available." Then we would not have been so upset. We had two young children with us after a very long flight. Waiting an unexpected three hours at the airport for another three hour bus ride was not much fun. More of a misunderstanding, but it was something that could have been avoided easily with better communication.

Other than that small lapse, we had a great time and a pleasant stay at Yama Shizen.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Top Contributor
91 reviews 91 reviews
Reviews in 23 cities Reviews in 23 cities
54 helpful votes 54 helpful votes
“Outstanding Service, fantastic properties”
5 of 5 stars Reviewed 1 January 2012

The team at Hokkaido Tracks have a great operation, with fantastic properties (we stayed at Powertracks, great place and great location), and fantastic service. Their concierge service before you arrive means you can relax about getting things like basic supplies, lift passes etc, they take care of it all for you. They even have a ski valet service on the mountain so you can leave skis etc overnight.
This holiday was made great by the excellent service and great accomodation of the HT team, and I highly recommend.

Room Tip: We stayed at Powertracks - very nice apartment, but given we had smaller children we should have con...
See more room tips
  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask David D about Hokkaido Tracks Holidays Niseko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur
Contributor
15 reviews 15 reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Great Facilities for a Family”
5 of 5 stars Reviewed 29 December 2011
1
person found this review helpful

I stayed at the new Youtei Tracks apartments under the Hokkaido Tracks umbrella, in Hirafu. This is a great place for families. The apartment is fully furnished, clean, modern and comfortable 2-bedroom 2-bath layout. And its got internet!
Its conveniently located in between Welcome Centre and Seico Mart (convenience store)/Niseko Pizza - and I highly recommend Demo, around the corner for ski/snowboard rentals.
Although its a 10 minute walk to the Welcome Centre/Slopes, there is a Grand Hirafu shuttle bus stop (no 11) just 3 minutes away.
Best part of staying at a Hokkaido Tracks property is the complimentary use of the Ski Valet near the Welcome Centre, where you can leave your skis/board and boots right after skiing, and walk back comfortably in your walking shoes

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hokkaido Tracks Holidays Niseko

185-6 Aza Yamada, Kutchan-cho, Abuta-gun, Hokkaido 044-0081, Japan
Price range (per night):* INR2,800 - 6,497

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