This hotel is lovely and the staff incredibly helpful and welcoming. It's very good value, with free wi-fi internet access, but would benefit from having bedside lamps, an information pack in the rooms, hooks/rail to hang dressing gown on in the bathroom. We stayed in the annexe and would have paid £10 extra for a superior room if one had been available in the main section of the hotel, but it was fully booked so we had to stay in our small room which was however reasonably comfortable and clean. The place would benefit from a bit of sound-proofing but as it seems to attract mainly middle-aged clients, it isn't too much of a problem. The doors could be made to open/close more quietly. This hotel is lucky to have such wonderful staff and with a tiny bit of TLC, it would be lifted into a higher category very easily.
- Normanhurst Hotel Sale