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Klang Histana Hotel – reviews, photos

10, Jalan Batu Tiga Lama, Klang 41300, Malaysia
Hotel amenities
Klang Histana Hotel
Ranked #6 of 8 hotels in Klang
3.0 of 5 stars 13 Reviews
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13 reviews from our community

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Traveller rating
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    5
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Date Rating
Terengganu,Malaysia
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Terrible unclean hotel”
1 of 5 stars Reviewed 3 January 2012

Its the most teribble and incredibly dirty and disgusting hotel . I would not want to go back there anymore . I git sick for a month after staying there. The staff there were not friendly . Rooms were very outdated . I dont mind if its outdated actually.as long as its clean . But its extremely dirty.very dusty.the curtain seems like never been wash . the bedsheets have stains . Comforter seems like never been wash . Bed is worn out.u will roll to the middle of the queen size bed . You can hear exactly what the next room people is doing . Its a "unclean" hotel so you will see many "Unclean" people around which is not good for kids . Its like a hotel in the centre of Patong Phuket . i defitnly will not recomend any one to go there .

Room Tip: No good rooms there . No non smoking rooms . all smells smoke and smells alcohol and smells "Un...
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  • Stayed September 2011, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Bepau about Klang Histana Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
histana, Guest Relations Manager at Klang Histana Hotel, responded to this review
28 February 2012
Thank you very much for highlighting the discomfort you had experienced during your recent stay at our hotel. We wish to stress that cleanliness/staff friendliness have always been our utmost concern and we sincerely apologize if we had overlooked in this respect during your stay here.

It would be most appreciated if you give us an opportunity to speak to you personally to enable us to extend our apology and at the same time to exchange ideas on ways to improve our overall hotel service.

Meanwhile, we would like to share with you the latest measures taken to enhance our hotel service further as follow:
1. ASTRO service (Cable TV) will be available at our hotel effective end of March 2012 as an additional benefit for our room guests.
2. Furniture up-grading is in progress on phase by phase basis
We look forward to hear from you soon and welcome you back to our hotel in the near future!


Kind regards,
Raymond Ng
Front Office & Customer Service Manager
Klang Histana Hotel
raymondng@histanahotel.com.my
Tel: +603 3343 8999
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pulau Penang, Malaysia
1 review
“My bag been snatched !! The security is bad !!”
2 of 5 stars Reviewed 1 December 2011

My bag has been snatched when I walked to the car park which just in front of the hotel front door! The owner of the hotel was there when the incident happened. He did not want to explain why there was no guard on duty and he did not even care. My knees and arms was injured. We have made an police report! BEWARE ON YOUR BELONGINGS WHILE YOU WALK TO THE CAR PARK

  • Stayed August 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Esther T about Klang Histana Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
histana, Guest Relations Manager at Klang Histana Hotel, responded to this review
8 March 2012
Hi Esther,

We express our most sincere regrets over the snatch theft case at the hotel carpark during your stay here recently. Based on staff feedback, we had rendered you all necessary assistance , including the arrangement of making police report.

We take very serious view of the incident and have immediately tightened our security system with additional security guard recruitments. At the same time, police have also responded well to our request by conducting patrols around our hotel area on regular basis.

By the way, please allow us to correct your mistaken impression. The hotel owner was not present at the hotel at the time of incident. We believe this is a case of mis-identity.

Sincerely, we look forward to welcome you back to our hotel again..

Kind regards,
Raymond Ng
Front Office & Customer Service Manager
Klang Histana Hotel
raymondng@histanahotel.com.my
Tel: +603 3343 8999
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“Nice Hotel”
4 of 5 stars Reviewed 21 October 2011

I was in this Hotel on 04th February 2011 with a friend of mine. Very clean hotel and located in a very nice place. The rooms are very clean.

  • Stayed February 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Rohan R about Klang Histana Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Never step into this hotel”
2 of 5 stars Reviewed 22 September 2011

" Which is the dirtiest hotel you have ever stayed "
I feel bad to write this review but I have to let the management know that it is TIME to renovate the hotel. The only plus point I can think of are the receptionists .

We checked in on 13th Septemeber and stayed for 2 nights. The rooms was dusty. There were cobwebs at all corners of the ceiling .Some of them were hanging .The aircon looked like it's going to drop any minute . I saw 2 nails on the dresser which I believe must have belonged to the ex guest. There were strands of hair too. 3 of the lights in the room were not working and the room was a little dark at night . The toilet was dirty with insects flying all over the shower curtain. There were moulds on the ceiling and cracks can be seen almost everywhere.

We booked this hotel as our relative staying in Kland recomended but little did I realise that it will give me this SHOCK.

A major RENOVATION is a must for this hotel. I do not have the photos of the room at the moment but will try to put it up when I have it .

Please stay elsewhere!

  • Stayed September 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask blackgirl about Klang Histana Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
histana, Guest Relations Manager at Klang Histana Hotel, responded to this review
18 March 2012
Hi,

We have taken note of your review and wish to thank you for your several comments/observations pertaining to the condition of the hotel room you stayed in recently. As a matter of fact, we always treat cleanliness as our top priority in running our hotel business. Please accept our apology for the discomfort you had experienced due to our oversight on house-keeping. We keenly seek for an opportunity to speak to you personally as we believe you can input us with valuable ideas for us to improve our quality of hotel service.
Meanwhile, we are pleased to advise that various up-grading measures are being undertaken on stage by stage basis to serve our customers better. As one of continuous efforts to provide value-added service , Astro TV channels are now available in all our hotel rooms.

Will be nice to hear from you soonest possible !!

Kind regards,
Raymond Ng
Front Office & Customer Service Manager
Klang Histana Hotel
raymondng@histanahotel.com.my
Tel: +603 3343 8999
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur
Contributor
18 reviews 18 reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Saved by the location”
3 of 5 stars Reviewed 20 September 2011

Hotel room has some sort of 'mouldy' smell, but it's clean nevertheless.
Toilet is averagely clean too.
I would suggest for the cupboard to be changed / aired to discard the awful smell.
Service was prompt (we asked for ironing board + iron). However, ironing board looked really (yellowish) old and I believe the guests could use new, whiter ironing boards.

They mixed up our reservation when we attempted to check in. We had to wait for nearly 30 mins for the reservation to be cleared up before we get to rest in the room.
All in all: An average hotel. But if it's not due to the location, we wouldn't have stayed.

  • Stayed September 2011, travelled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask DGlobTrot about Klang Histana Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Klang Histana Hotel

10, Jalan Batu Tiga Lama, Klang 41300, Malaysia
Price range (per night):* INR1,672 - 2,675

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